RINJURI CHRISTINE MAKENA

• As a field customer growth representative, my main roles and purpose were, sourcing clients, finding, evaluating and engaging new customers to generate orders in the allocated area
• Customer Relationship Management- Building and maintaining good relationships with clients and prospects to ensure smooth running of the operations
• Negotiations- Negotiated with the customers to agree on prices, delivery timings and quality of the product
• Account Management- I was managing the customers' accounts, ensuring growth purchases
• Reporting, preparing and submitting monthly sales reports to my supervisor
• Intermediation-Liaising with the logistics and warehouse team, and technical team for smooth flow of operations
• Generation of quotations and customer invoices on request.
• others.

Managed and resolved customer complains,

Handled customer enquiries via calls and emails,

provided customers with product and service information by clearly explaining procedures, answering questions and providing information.

Identified and escalated priority issues where necessary and followed up on customer concerns.

• Negotiation- responsible for negotiating with arrears account customer to maximize debt recovery and profitability
• Communication - used effective communication and negotiation skills to ensure successful commitments to pay (Promises to Pay)
• Customer service -handled a high influx of calls pertaining to reconciliation, collections of delinquents charged off and written off accounts
• Quality Management -Ensured full understanding of products working and quality management
• Understood, interpreted and applied laws rules, regulations, policies and procedures to collections
• Relationship management - timely and effectively contacted and analyzed clients' financial situations and negotiated loan repayment arrangements
• Risk management -prevented impending loss and increased profitability through negotiations and enforcements
• Recording keeping and information Management -updated customers service database during and after each call
• Ensured all debtors information held on record is up to date and accurate
• Reporting - Prepared monthly collections reports.

• Processing suppliers' payments, preparing their payment vouchers and assisting the auditor in examinations of various internal control systems
• Assisting in performing banking reconciliation
• Assisting in preparation of monthly reports to general manager audit and compliance
• Counter examining civil servant's inpatient and outpatient claims
• Enforcing compliance with the NHIF act.