RIFFAT SWALEH
Mombasa,Mombasa County
Summary
Skilled at personalizing intervention plans to take advantage of individual patient strengths. Familiar with strategies for improving all areas of life for diverse patients. Conversational skills in [Language].
Overview
16
16
years of professional experience
1
1
Certification
Work History
Occupational Therapy Assistant Intern
Sahajanand Special School
09.2023 - 12.2023
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Participated in ongoing training and professional development opportunities to stay current with industry best practices and emerging trends in occupational therapy.
- Utilized adaptive equipment effectively in order to maximize functional independence for patients.
- Educated patients and families on conditions, treatments and home exercises.
- Trained on delayed developmental milestones, ADL's , wheelchair fittings.
- Managed over 40 pediatric cases and provided follow up for more than 90% of those cases depending on settings.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Established rapport with diverse patients by demonstrating compassion, empathy, patience, active listening skills during interactions
- Acted as a team leader in group projects, delegating tasks and providing feedback
Occupational Therapy Assistant Student
Port Reitz District Mental Hospital
06.2023 - 08.2023
- Assessment of patients after medical stabilization using MSE's, Role checklist, Interest checklist and Disorder specific outcomes
- Intervention planning and execution of CBT, Group Therapy, AA meetings, Art Therapy, Vocational Training, Expressive Activities, Psychoeducational among other models.
- Contributed to accurate documentation of patients'' progress and responses to therapy, ensuring effective communication among healthcare providers.
- Ward rounds with Psychiatry consultants and nurses .
- Provided encouragement and motivation throughout each session, leading to enhanced engagement from clients during exercises.
Occupational Therapy Assistant Student
Malindi Sub County Hospital
03.2023 - 06.2023
- Assisted supervising Occupational Therapists in developing achievable short-and long-term goals for patients based on their unique circumstances.
- Assisted in evaluating patients'' needs and abilities, contributing to effective occupational therapy interventions.
- Contributed to accurate documentation of patients'' progress and responses to therapy, ensuring effective communication among healthcare providers.
- Supported patients'' goals by providing guidance on adaptive equipment use and home modifications.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Educated patients and families on conditions, treatments and home exercises.
Senior Sales Associate
Marks And Spencer
03.2008 - 11.2017
- Negotiated contracts with clients that met both parties'' needs while maximizing profitability for the company.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Processed and stocked merchandise in accordance with store standards.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained new employees on customer service, money handling and organizing strategies.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Handled cash register operations and customer transactions to process payments.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Maintained current knowledge of evolving changes in marketplace.
Education
Associate of Science - Occupational Therapy Assistance
Kenya Medical Training College
Mombasa, Mombasa District, Kenya12.2024
GED -
Sacred Heart High School
Mombasa, Mombasa District, Kenya01.2005
Skills
- Interpersonal Skills
- Attention to Detail
- Professionalism
- Collaborative Teamwork
- Geriatric Therapy
- Activity analysis
- Excellent Communication
- Time management abilities
- Home modification
- Team Collaboration
- Reliability
- Pediatric Therapy
- Neurological Rehabilitation
- Mental Health Support
- CPR/AED
Certification
- Dysphagia Awareness Training - Alison Certificate (CPD CERTIFIED)
- Therapy for Sports Injuries - Alison Certificate (CPD CERTIFIED)
- Recovery strategies in sports and exercise - The Open University
- Understanding ADHD - The Open University
- Introduction to Child Psychology - The Open University
- Work and Mental Health - The Open University
- Community Based First Aid - Kenya Red Cross Society
- Multiple Service Champion and Spotted certificates for outstanding customer service.
- Computer Application Packages - Vision Computer College
Languages
Swahili
Native language
English
Proficient
C2
Arabic
Advanced
C1
French
Upper intermediate
B2
Timeline
Occupational Therapy Assistant Intern
Sahajanand Special School
09.2023 - 12.2023
Occupational Therapy Assistant Student
Port Reitz District Mental Hospital
06.2023 - 08.2023
Occupational Therapy Assistant Student
Malindi Sub County Hospital
03.2023 - 06.2023
Senior Sales Associate
Marks And Spencer
03.2008 - 11.2017
Associate of Science - Occupational Therapy Assistance
Kenya Medical Training College
GED -
Sacred Heart High School
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