Mercy Chepngetich
Curriculum Vitae
Summary
Cheerful, ambitious and also offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Waitress
Raybells Restaurant
Nyeri
10.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Suggested appropriate food and drink pairings to increase sales.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Front Office Attache
PHINLANDERS SAFARIS
01.2022 - 04.2022
- Operations:
- Writing weekly reports
- Online booking for clients and welcoming visitors to the office
- Scheduling Manager’s calendar and organizing meetings
- Product Marketing
- Research market trends and target markets
- Reaching out to clients and pitching products
- Organizing and budgeting the marketing process
- Recommending strategies to adapt for better marketing
- Itinerary planning:
- Came up with itineraries for customers
- Preparing tour packages
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Making videos and brochures for the company
- Posting videos and pictures on all digital platforms of the company.
ATTACHE
ELAND SAFARIS NYERI
Nyeri
09.2019 - 12.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Maintained energy and enthusiasm in fast-paced environment.
- Front office - Welcoming visitors and handling guest inquiries - Answering hotel calls, booking rooms and writing reports on rooms
- Record Keeping - On types of rooms available rooms in the hotel, inventory form filling for hotel linen Housekeeping and laundry.
- Cleaning rooms and washing hotel linen - Making beds, changing linen, ironing and arranging the hotel linens.
- Supported maintenance department by giving information on the state of equipment and need for repairs if any.
- Worked in the kitchen with the following duties: Food preparation in all kitchen sections namely; Saucier section, Pattisier section Rottiseur section, Poissonier section, Entremetier section.
- Inventory Keeping: Food costing, Menu designing and preparation
Education
BSC. - SUSTAINABLE TOURISM AND HOSPITALITY MANAGEMENT
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
Nyeri 01.2018 - 01.2022
KCSE -
SOSIOT GIRLS
Kenya 01.2014 - 01.2017
HIGHLANDS PRIMARY
01.2003 - 01.2013
Skills
MKundefined
Additional Information
- 2
Referees
Miss Christine Olanga
+254 721 586 708
christine.olanga@dkut.ac.ke
Examination coordinator
Madam Josephine Jebotip
+254 724 921 508
mailto:joserem85@gmail.com
Attachment Supervisor
Charles Karuga
+254 722 790 060
Raybells Restaurant
Timeline
Waitress
Raybells Restaurant
10.2022 - Current
Front Office Attache
PHINLANDERS SAFARIS
01.2022 - 04.2022
ATTACHE
ELAND SAFARIS NYERI
09.2019 - 12.2019
BSC. - SUSTAINABLE TOURISM AND HOSPITALITY MANAGEMENT
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
01.2018 - 01.2022
KCSE -
SOSIOT GIRLS
01.2014 - 01.2017
HIGHLANDS PRIMARY
01.2003 - 01.2013
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