Richard Nzioka
ICT Consultant
Nairobi
Summary
To work in a challenging and motivating environment that offers opportunities for advancement and rewards efforts through merit.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
ICT INTERN
Ministry of Education Digital Literacy Program
Machakos
01.2021 - 01.2022
- Support of E-Learning and content development in line with schemes of work
- Providing classroom support and training of School teachers in use of digital literacy devices
- Support implementation of Digital Literacy Program
- Carrying out innovations to enable schools to improve on use of digital learning
- Provide support in safe, secure, and ethical use of technology in learning
- Assist teachers by integrating ICT in delivery of teaching, learning, assessment, and reporting
- Support school staff with development and production of key school policies and procedures
- Provide first-line support and maintenance of ICT services in schools
- Any other duty that may be assigned by Sub County Director of Education
- Gained extensive knowledge in data entry, analysis and reporting
- Skilled at working independently and collaboratively in a team environment
- Developed strong organizational and communication skills through coursework and volunteer activities
- Proven ability to develop and implement creative solutions to complex problems
- Worked flexible hours across night, weekend and holiday shifts
- Ran errands and provided general office support in a professional environment
- Proved successful working within tight deadlines and a fast-paced environment
- Worked well in a team setting, providing support and guidance
- Developed and maintained courteous and effective working relationships
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Passionate about learning and committed to continual improvement
- Resolved problems, improved operations and provided exceptional service.
Registration Assistant
National Integrated Identity Management
Nairobi
04.2019 - 05.2019
- As a RA my primary role was to ensure that every Kenyan and all foreigners residing in Kenya under my jurisdiction are registered and have their biometrics taken, if eligible in accordance with Government of Kenya's vision to have all persons registered under one platform in order to have single source of truth of information.
- Assisted other clerks with front desk duties, answering questions and accurately using system
- Operated standard office software applications to compile data and prepare information and correspondence
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic records
- Confirmed demographics and updated practice management software for accuracy
BPO Agent
Samasouce Kenya
Nairobi
06.2018 - 04.2019
- Research products across several e-commerce platforms
- Write product descriptions and titles
- Classify products into different categories
- Maintain data work requirements by following data program techniques, and procedures as well as meeting and maintaining required quality threshold
- Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data
- Contribute to team effort by accomplishing related results as needed
- Perform any other duty as may be required or assigned
- Developed strong organizational and communication skills through coursework and volunteer activities
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Gained extensive knowledge in data entry, analysis and reporting
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proven ability to learn quickly and adapt to new situations
Constituency ICT
Independent Electoral and Boundaries Commission
Machakos
01.2017 - 09.2017
- Restore service to users as quickly as possible by fixing technical faults, fulfilling service request or answering queries to allow users to work effectively
- Preparation, configuration and testing of Verification/inspection kits in readiness for general election
- In liaison with RICT, provide technical Support to PO/DPO/clerks during verification/inspection
- Installing, configuring and re-imaging of verification kits for replacement
- Performing data backup and data restoration on KIEMS Kits
- Ensure that KIEMS kits are fully charged and functional at all times
- Participate in training of VPO,DPO and clerks
ICT Support
Ministry of Immigration
Kiambu
05.2012 - 09.2012
- I was responsible for monitoring ethernet connectivity and troubleshooting connections including printers
- I managed installation of new versions of systems and troubleshoot ad-hoc user problems in its functioning
- Assisted in maintaining and managing of ICT infrastructure systems including WAN applications
- I regularly reviewed and evaluated office and users equipment and recommended replacement in accordance with Ministry hardware life cycle guidelines
- I did Safety checks of computer systems, Supported IT users and local area networks
- I Managed office multi-user computer network, as well as data and telecommunication facilities.
Education
Degree - Information Communication Technology
01.2014 - 01.2016
Modules: Advanced object-oriented programming, Computer Architecture and Organization, Programming languages,E-commerce,Advanced Database Systems, Software Patterns and large Applications, Software Project Management,Research Methods, Human-computer Interaction,Network Security Administration,Database Administration, Artificial Intelligence, Law of Contract I ,Advance calculus, Advanced Probability and Statistics, Principles of Management, Entrepreneurship Skills, Environmental Studies, Project-a, Project-b, Professional Ethics in Computing, Simulation and Modeling, Distributed Information Systems, Cyberspace Law, Wireless Computing, Management Information System, Information System Audit, Business Continuity And Disaster Recovery, Multimedia Application Development, Information Technology Governance, Business Studies, Data Structures and Algorithms, Object Oriented Analysis and Design, Logic Circuits, Discrete Mathematics, Electricity and Magnetism, Human Health, Cultural Studies, Ethics
Diploma - Information Communication Technology
01.2011 - 01.2013
Modules: Cisco CCNA Two, Systems Analysis and Design, Application Programming in asp.net Financial Accounting, Operating Systems, Internet Applications Programming, Cisco Networking III, Foundations of Calculus, Database Systems, Management Information Systems, Introduction to OOP, Software Engineering, Cisco CCNA Four, Probability and Statistics, Physics for Computing, Systems Administration, Introduction to Mobile Computing, Project-Planning Stage
Some College (No Degree) -
11.2017 - 12.2017
Literacy Internal Literacy Image Annotation Work Readiness
Certificate of Information Communication Technology -
01.2011 - 01.2011
Cisco CCNA One, ICT Fundamentals, Quantitative Techniques, Communication skills, Essentials of Networking, Introduction to Programming
Kenya Certificate of Secondary Education (K -
01.2007 - 01.2010
Skills
Wireless area networking
undefinedAffiliations
Internet Society
Certification
CCNA - Cisco Certified Network Associate
Additional Information
REFEREES
Miss Miriam Mwonge,
Academic/Inoorero Registrar,
P. O. Box 60550-00200,
Nairobi
Tel:+254203750260
Daniel Waitere ,
Head of Communications
National Gender & Equality Commission,
P.O.Box 27512-00506,
Nairobi
Tel:+254713718561
Rosaline Kasale,
Constituency Elections,
Coordinator at IEBC,
Email:RKasale@iebc.or.ke
Tel:+254722355733
Email:RKasale@iebc.or.ke
Tel:+254722355733
Timeline
ICT INTERN - Ministry of Education Digital Literacy Program
01.2021 - 01.2022
Registration Assistant - National Integrated Identity Management
04.2019 - 05.2019
BPO Agent - Samasouce Kenya
06.2018 - 04.2019
Samasource - Some College (No Degree),
11.2017 - 12.2017
Constituency ICT - Independent Electoral and Boundaries Commission
01.2017 - 09.2017
Mount Kenya University - Degree, Information Communication Technology
01.2014 - 01.2016
ICT Support - Ministry of Immigration
05.2012 - 09.2012
Inoorero University - Diploma, Information Communication Technology
01.2011 - 01.2013
Inoorero University - Certificate of Information Communication Technology,
01.2011 - 01.2011
Kabaa High School - Kenya Certificate of Secondary Education (K,
01.2007 - 01.2010
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