Phyllis Ludeki
Nairobi
Summary
Detail-oriented individual with exceptional communication and Dynamic customer service professional with a proven track record. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Greenfield Computers
Nairobi, Kenya
03.2024 - 02.2025
- Assisted customers with product inquiries and technical support at Greenfield Computers.
- Maintained accurate records of customer interactions using company software systems.
- Educated customers on product features and usage for better user experience.
- Participated in training sessions to enhance product knowledge and service skills.
- Contributed to a positive team atmosphere through effective communication and cooperation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cyber Cafe/Customer Service Assistant
WADICOM ENTERPRISES
Kisumu
01.2023 - 08.2023
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Processed transactions using point-of-sale systems and managed cash handling.
- Maintained organized product displays and ensured cleanliness in the workspace.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product knowledge to customers through effective communication.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Collaborated closely with colleagues to meet customer needs.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Diploma in Health Records & Information Technology
African Institute of Research & Development Studie
Nairobi08-2022
Certificate in Computer Applications
East Africa Computer College
Kisumu12-2019
Kenya Certificate of Secondary Education
St Paul's Erusui Girls High School
Vihiga12-2018
Skills
- Customer relationship management
- Invoice processing
- Payment reconciliation
- Data entry accuracy
- Vendor communication
- Problem solving
- Effective communication
- Time management
- Detail orientation
- Team collaboration
- Conflict resolution
- CRM software proficiency
- Live chat support
- Spreadsheets
- Product and service solutions
- Order processing
- Administrative support
- Opening and closing accounts
- Client Retention
- Complaint Handling
Languages
Luo
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Representative
Greenfield Computers
03.2024 - 02.2025
Cyber Cafe/Customer Service Assistant
WADICOM ENTERPRISES
01.2023 - 08.2023
Diploma in Health Records & Information Technology
African Institute of Research & Development Studie
Certificate in Computer Applications
East Africa Computer College
Kenya Certificate of Secondary Education
St Paul's Erusui Girls High School