Caroline Ruth Nyambura Kimani
Senior Sales And Marketing Manager
Nairobi, Nairobi Province,30
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Manager, Sales and Customer Support
LIPA PLUS
01.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Performance monitoring and Reporting; Daily & Timely reports to the Region Manager.
- Problem solving with the objective of excellent customer service & increased sales revenue
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Developed good relationships with clients that resulted to big win to organization through referral business.
- Collaborated effectively with sales manager, sales teams and other departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Optimized use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
Sales and Service Specialist
INFLUX Inc
08.2019 - 10.2022
- Created customized solutions for clients' unique needs, ensuring tailored approach that resulted in higher conversion rates.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
- Actively generated leads through various methods like cold calling, networking and attending events & qualified leads by assessing their needs ,budget and readiness to buy, ensuring only qualified leads are pursued for conversion
- Balancing multiple tasks such as handling customer queries while processing orders or following upon leads.
- Collaborated effectively and worked closely with other departments for greater results.
- Built rapport with clients, resulting in high rate of repeat business and positive feedback from satisfied customers.
- Satisfaction from clients that brought in new business E.g., 'New referrals that gave company profits.
- Managed over 30 customer calls per day and I increased my sales to 20% .
Senior Sales & Marketing Manager
OPTIVEN LTD
05.2016 - 07.2019
- Accomplished Multiple tasks within established timeframes.
- Problem Solving : Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinating with sales team to set and surpass sales target
- Brand Exposure: Promoting and Selling brand's products or services to potential customers.
- Mentoring Sales Team in communication with potential sales leads,both online and over phone.
Sales & Marketing Executive
OPTIVEN LTD
09.2015 - 04.2016
- Site Visits and Project Tour: Taking clients to site visits
and assisting Sales Team in sealing deals. Planning and developing site visits schedule for clients. - Built and maintained strong relationships with customers by providing excellent customer service,address inquiries and concerns promptly, and ensure customer satisfaction to foster long-term relationships and repeat business.
- Empathy: Checked on clients by greeting them, sending them birthday wishes and also visited them during difficult times this resulted to more business by sharing referrals.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Worked closely with other departments to ensure alignment and support.
- Kept up-to-date with industry trends and best practices in sales and marketing to develop and implement innovative strategies.
Property Sales Consultant
PARAGON PROPERTY CONSULTANTS LTD
10.2013 - 03.2016
- Property Management & Promotion : Searched for new tenants to occupy vacant apartments.
- Marketed new properties from the prospects database.
- Administrative Duties & Reporting: Maintained
records of tenant communication, financial transactions &
prepared reports for property owners or management committees with regards to the operational status of the property. - Supervision of Property maintenance & repairs: Property Inspection & Supervised the caretakers to ensure the apartments were well kept & adhered to health & safety codes.
- Communicated effectively in addressing
tenants concerns, complains, and ensured that their living conditions were comfortable and safe. - Collected rent from tenants at agreed dates failure. Also
processed refunds to tenants upon vacating the apartment.
Personal Assistant to the Principal
ZENGO INTERNATIONAL LIMITED
09.2011 - 08.2013
- Monitored and Responded to the queries on principal's email.
- Sourced and Ordered stationery and office equipment's.
- Improved time management of the executive through effective prioritization and organization of tasks
- Enhanced office efficiency by organizing and maintaining a comprehensive filing system for important documents.
- Provided general support during staff meetings through note-taking, creating agendas or distributing materials as needed.
- Served as liaison between the Principal''s office and other departments within the school to ensure seamless communication flow.
- Maintained a high level of confidentiality while handling sensitive information related to students, faculty, and administrative matters.
- Assisted with budget management by monitoring expenses closely and identifying opportunities for cost savings.
Education
Higher Diploma - Business Management: Marketing
Nairobi Institute Of Business Studies
Nairobi,Kenya 04.2001 -
Certificate - Computer Networking
Kenya Institute Of Professional Studies
Nairobi,Kenya 04.2001 -
High School Diploma -
Gathirimu Girls High School
Kiambu,Kenya 04.2001 -
Skills
Customer Experience
Leadership and Strategic Vision
Customer Relationship Management (CRM)
Cold-calling & Sales Presentations
Market Research
Sales strategy development
Coaching and Mentoring
Customer Retention Strategies
Lead Generation
Market intelligence
Digital Marketing
Performance Evaluations
Accomplishments
- Managed to be the Top Marketer for 4 consecutive years at OPTIVEN LIMITED & won multiple awards.
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Manager, Sales and Customer Support
LIPA PLUS
01.2023 - Current
Sales and Service Specialist
INFLUX Inc
08.2019 - 10.2022
Senior Sales & Marketing Manager
OPTIVEN LTD
05.2016 - 07.2019
Sales & Marketing Executive
OPTIVEN LTD
09.2015 - 04.2016
Property Sales Consultant
PARAGON PROPERTY CONSULTANTS LTD
10.2013 - 03.2016
Personal Assistant to the Principal
ZENGO INTERNATIONAL LIMITED
09.2011 - 08.2013
Higher Diploma - Business Management: Marketing
Nairobi Institute Of Business Studies
04.2001 -
Certificate - Computer Networking
Kenya Institute Of Professional Studies
04.2001 -
High School Diploma -
Gathirimu Girls High School
04.2001 -
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