Data entry, Watching movies, Connecting with new people, Watching documentaries and movies, Traveling and keeping travel diaries
Open To Work
Rhoda Mwende Kasanga
Administrative Assistant
Nairobi,Kenya
Summary
Rhoda Mwende Kasanga is an excellent all-round HR and Administrative assistant professional, proficient in Swahili and English languages, with a Diploma in Human Resources Management, seeking an opportunity to nurture self-potential, and to add to the growth of the organization with teamwork, flexibility, accountability and inclusivity. In my internship experience at Kenya Forestry Research Institute, and having worked with Phoenix Capital as an Admin assistant, I have developed an elaborate record keeping system whilst generally supporting the Human Resources and Admin functions.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
PHOENIX CAPITAL LIMITED
- Current
- Maintaining proper filling system for service legal agreements, contracts and other documents
- Coordinate office activities & operations to ensure efficiency & compliance to company policies
- Manage stock of office supplies
- Manage phone calls and correspondence
- Coordinate renewal of business permits and statutory certificates
- Maintain and update organizations database and software for security purposes
- Prepare daily and weekly management report
- Oversee overall management, entries and record of clients
- Implement sales strategies, customer relation and retention
- Manage and monitor delinquency, ensuring effective customer service
OFFICE ASSISTANT / OFFICE ADMIN / CUSTOMER SERVICE REPRESENTATIVE
KECHITA CAPITAL INVESTMENT
10.2023 - 04.2024
- Record keeping of all loans issued, filling of loan forms.
- Filling of loan forms and receipts.
- Loans verification before disbursements i.e. confirmation with the guarantor, checking if phone numbers are written correctly on the loan forms in cases of new clients
- Management of office items.
- Making sure the office is tidy.
- Processing of various office payments in branch levels
- Coordination with the business team to achieve company targets and customer service i.e. welcoming clients and ensuring they are comfortable.
- Payment reconciliations and client transfers
Human Resources Intern
KENYA FORESTRY RESEARCH INSTITUTE
01.2019 - 06.2019
- Drafting retirement letters
- Payroll Administration - Computing of personnel remunerations, processing allowances such as leave, transport, uniform, night out allowances and preparing night out vouchers
- Writing HR minutes
- Record keeping - Receiving, recording and issuing of files, sorting, filing documents in personnel files
- Health and Safety - Taking records of employees who have been injured while on duty for compensation
- Record keeping for interns, ensuring that all documents are submitted Recruitment of other interns in other departments
- Training and development - Procedures governing training needs assessment, drafting letters and responding to staff training needs
Education
Diploma - Human Resources Management
Kiriri University of Science and Technology
01-2019
Kenya Certificate of Secondary Education - undefined
St. Mary’s Girls Secondary School
01-2017
Skills
Flexibility in tasks
Strong communication abilities
Presentation delivery expertise
Skilled in Microsoft Office tools
Interviewing strategies and techniques
Engaging motivational speaker
Accurate data entry skills
Excel spreadsheet management
efficient mail handling practices
document creation with Word
general clerical assistance
great customer service skills
general computer skills
effective client relations
efficient calendar organization
general reception oversight
detailed invoice processing
effective use of Outlook
References
- Zaverio, Mwangi, HR / Admin Officer, 0712 863 569, Kenya Forestry Research Institute
- George, Obuyi, Branch Manager, 0725937555, Phoenix capital LTD
Interests
Accomplishments
- Financial and Reporting support - Providing prompt support for financial reports
- Office and operational efficiency - Streamlining office operations for increased efficiency
- Support for project implementation - Coordinated administrative tasks to support the implementation of projects and provided information for audits
- Enhanced internal communication
- Developing an elaborate filing system for personnel records
- Recruitment of other interns
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
- Managed inventory and office budgeting for supplies for busy office of 50+ employees.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
OFFICE ASSISTANT / OFFICE ADMIN / CUSTOMER SERVICE REPRESENTATIVE
KECHITA CAPITAL INVESTMENT
10.2023 - 04.2024
Human Resources Intern
KENYA FORESTRY RESEARCH INSTITUTE
01.2019 - 06.2019
ADMINISTRATIVE ASSISTANT
PHOENIX CAPITAL LIMITED
- Current
Diploma - Human Resources Management
Kiriri University of Science and Technology
Kenya Certificate of Secondary Education - undefined
St. Mary’s Girls Secondary School