Reuel Koech
Bachelors Degree In Information Technology
Nairobi
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Senior Technical Support Officer
Sislo Holdings Limited
Nairobi
03.2018 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
Business Development Executive
Aces & Light Co. Limited
Nairobi
02.2016 - 01.2017
- Business Development.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Identified business development challenges and customer concerns for proactive resolution.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Technical Assistant
Ripon Company Limited
Nairobi
01.2015 - 02.2016
- Installed technical hardware and software in deskside support environment.
- Gathered, organized and distributed technical documentation.
- Logged inventory of functioning systems to maintain user accessibility.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Repaired hardware infrastructure using hand tools and components.
- Provided technical guidance and support to team members.
- Served as point-person for support requests with clients and vendors.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
IT Hardware Technician
Redstar Africa Networks Limited
Nairobi
05.2014 - 12.2014
- Handled IP Telephony technology
- Designed computer hardware components and peripheral devices.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
School industrial Attachment
Adwest Communication Limited
01.2014 - 03.2014
- Network Configurations
- User Support
- Maintenance of the company Website
- Hardware maintenance.
School Internal Attachment
Jomo Kenyatta University of Agriculture and Technology
Nairobi
01.2012 - 04.2012
- Maintenance of the school PC
- Maintenance of the school LAN
- Development of new ideas for the school website
- User support.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Nairobi 01.2011 - 12.2013
Kenya Certificate of Secondary Education -
Sunshine Secondary School
02.2005 - 11.2008
Kenya Certificate of Primary Education - undefined
Chemasingi Primary School
07.2004 - 10.2004
Primary Education - undefined
Busara Forest View Academy
01.2002 - 07.2004
Lower Primary Education - undefined
Kericho Primary School
01.1995 - 11.2001
Skills
TCP/IP
Accomplishments
- Designed and developed several websites
- An online Shopping system (School Project)
- Motel Management System.
- Creation of LAN networks, Deployment of several IP telephone projects
Personal Information
- ID Number: 28032585
- Nationality: Kenyan
- Phone No. +254721459755
Competence And Skills
Essentials, Visual basic and C++ Languages, JavaScript, PHP, WordPress and HTML., Windows 8.1, 8, 7, vista, XP, 2003, 2000 and Ubuntu
References
- Rose Tirop, Head of Finance, Adwest Communication Ltd. 0722862265
- Wesley Lang'at, Managing Director, Aces & Light Co. Ltd, 0711176021
- Gucha Charles, Operations Manager, Ripon Co. Ltd., 0721167229
Timeline
Senior Technical Support Officer
Sislo Holdings Limited
03.2018 - Current
Business Development Executive
Aces & Light Co. Limited
02.2016 - 01.2017
Technical Assistant
Ripon Company Limited
01.2015 - 02.2016
IT Hardware Technician
Redstar Africa Networks Limited
05.2014 - 12.2014
School industrial Attachment
Adwest Communication Limited
01.2014 - 03.2014
School Internal Attachment
Jomo Kenyatta University of Agriculture and Technology
01.2012 - 04.2012
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01.2011 - 12.2013
Kenya Certificate of Secondary Education -
Sunshine Secondary School
02.2005 - 11.2008
Kenya Certificate of Primary Education - undefined
Chemasingi Primary School
07.2004 - 10.2004
Primary Education - undefined
Busara Forest View Academy
01.2002 - 07.2004
Lower Primary Education - undefined
Kericho Primary School
01.1995 - 11.2001
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