Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

REUBEN OLEFA OPATI

Nairobi

Summary

Insightful Business Banking Analyst with a knack for productivity and efficiency in task completion. Skilled in financial modeling, risk assessment, and data analysis. Excel at communication, problem-solving, and time management to deliver results and support team objectives. Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis. professional focused on consistently achieving company objectives to secure client satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Business Banking Analyst

Co-operative Bank of Kenya
Nairobi
02.2023 - Current
  • Receive proposals on loan facilities from the branches, as applied by the customers, analyze the proposals, and make appropriate recommendations for credit decisions.
  • Give timely and comprehensive feedback to the branches on the fate of the applications.
  • Ensure compliance with bank loan policies and government regulations.
  • Customer care: Ensure collaboration with the branch network to offer guidance to the branch.
  • Prepared detailed reports on customer behavior and trends for management review.
  • Utilized data visualization tools to present findings clearly and effectively.
  • Facilitated training sessions for the bankers and managers involved in the preparation of the loan facilities applications from customers.
  • Audit, compliance, and risk management: ensure strict adherence to the regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals.
  • Analyzed large datasets with statistical methods and software programs.

Business Banker

Co-operative Bank of Kenya
Nairobi
09.2016 - 01.2023
  • Developed tailored financial solutions for diverse business clients.
  • Analyzed client financial statements to assess creditworthiness and risk.
  • Cultivated strong relationships with clients through regular communication and support.
  • Coordinated loan applications, ensuring compliance with company policies and regulations.
  • Mentored junior bankers on client engagement and financial product offerings.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Participated in marketing initiatives designed to increase visibility of bank products and services within the community.
  • Collaborated with internal departments when necessary.
  • Executed transactions related to loans including origination, closing, disbursement and servicing activities.
  • Assisted in the development of business plans, loan applications, cash flow projections, and other financial documents.
  • Reviewed loan documents for accuracy prior to submission for approval process.
  • Monitored client accounts on a regular basis to identify potential problems or opportunities for improvement.

Customer Service Representative

Co-operative Bank of Kenya
Nairobi
04.2013 - 08.2016
  • Assisted customers with account inquiries and transaction requests.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions in banking software.
  • Educated clients on banking products and services available to them.
  • Collaborated with team members to improve customer service processes.
  • Handled cash transactions while ensuring compliance with bank policies.
  • Provided support during busy periods to enhance customer experience.
  • Followed up on unresolved issues to ensure customer satisfaction and retention.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.

Data Collection

Tegemeo Institute of Research
Nairobi
11.2012 - 01.2013
  • Assisted in identifying opportunities for improving data collection and analysis processes.
  • Studied methods for data collection to determine areas requiring improvement.
  • Organized data collection efforts related to instructional technology initiatives.
  • Monitored data collection processes in the region.
  • Assisted with data collection and tracking of program outcomes.
  • Participated in data collection activities, such as interviewing residents in the assigned homes.

Education

Bachelor in Agribusiness Management -

EGERTON UNIVERSITY
Nakuru
12-2012

High School Diploma -

MALAVA BOYS HIGH SCHOOL
Kakamega
12-2006

Skills

  • Credit analysis
  • Risk management
  • Customer relationship management
  • Loan processing
  • Effective communication
  • Team collaboration
  • Training facilitation
  • Data interpretation
  • Debt structuring
  • Business valuation
  • Banking product sales
  • Debt restructuring
  • Loan origination

Affiliations

  • I am a gifted trainer who articulates topics clearly, and prepares beforehand to ensure my listeners receive and understand the concept. This is a gift I have tapped into for every department I have worked for in two organizations I have worked in
  • I am also a gifted orator and events master of ceremony, managing to draw up programs of events and then foresee the events to run as desired

Timeline

Business Banking Analyst

Co-operative Bank of Kenya
02.2023 - Current

Business Banker

Co-operative Bank of Kenya
09.2016 - 01.2023

Customer Service Representative

Co-operative Bank of Kenya
04.2013 - 08.2016

Data Collection

Tegemeo Institute of Research
11.2012 - 01.2013

Bachelor in Agribusiness Management -

EGERTON UNIVERSITY

High School Diploma -

MALAVA BOYS HIGH SCHOOL

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REUBEN OLEFA OPATI