Reuben Waithaka Mwangi
Business Development
Chogoria
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
Work History
Branch Manager
Broad Borders Housing Co-operative Society Limited
6 2018 - 7 2024
- Oversee branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversee branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Lead team of professionals to achieve sales targets, customer satisfaction, and operational efficiency.
- Conduct market research and analysis to inform strategic decision-making and policy development.
- Collaborate with stakeholders to develop and implement policies that align with organizational goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Operations Manager
Choice Microfinance Bank Ltd
1 2015 - 03.2018
- Played pivotal role in establishing bank formation, contributing to policy and procedure development.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed daily operations, including budgeting, financial reporting, and compliance.
- Conducted analysis of financial reports, market trends, and regulatory changes to inform policy decisions.
- Coordinated with Central Bank of Kenya to ensure adherence to financial regulations and policies.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented risk management strategies to mitigate potential losses and safeguard financial institution's assets.
- Developed strategic plans for day-to-day financial operations.
- Enhanced policy development by conducting thorough research and analysis on relevant issues.
- Designed training programs for staff members to enhance their understanding of new policies and procedures.
Assistant Accountant
Direct Line Assurance Limited
07.2014 - 12.2014
- Managed financial records, conducted audits, and prepared financial statements.
- Reviewed general ledger entries and assessed accuracy.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Managed financial records, conducted audits, and prepared financial statements.
- Analyzed financial data to identify trends, risks, and opportunities for improvement.
- Collaborated with finance team to develop and implement policies that improved financial management.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Strengthened internal controls through regular review of policies and procedures, identifying areas for improvement or clarification.
Branch Chief Cashier
Kenya Women Microfinance Bank
04.2009 - 06.2014
- Supervised cash handling operations, ensuring accuracy and compliance with banking policies.
- Reduced discrepancies with thorough daily cash reconciliation practices.
- Improved accuracy in transactions, ensuring minimal errors through continuous staff training.
- Completed monthly reconciliation reports accurately, ensuring timely submission to upper management for review purposes.
- Oversaw liquidity and cash management operations.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Supervised cash handling operations, ensuring accuracy and compliance with banking policies.
- Analyzed branch financial performance, identifying areas for operational improvement.
- Developed and implemented policies to enhance customer service and operational efficiency.
Education
Bachelor of Commerce - Marketing Option - Business
Jomo Kenyatta University of Agriculture And Technology
Juja, Kenya 05.2016 - 06.2024
Certified Public Accountant (CPA II) - Accounting
KCA University
Nairobi, Kenya 07.2004 - 12.2007
Skills
Affiliations
- Youth Mentor at Living Faith Ministries, Nairobi, Kenya
- Co-founder of Litegin Investment
Accomplishments
Played a key role in establishing Choice Microfinance Bank by developing various bank policies and procedures, contributing significantly to obtaining its license from the Central Bank of Kenya in May 2015.
Certification
CPA - Certified Public Accountant
Timeline
Bachelor of Commerce - Marketing Option - Business
Jomo Kenyatta University of Agriculture And Technology
05.2016 - 06.2024
New Managers Leadership Program at Strathmore Business School
04-2016
People Management at Jeypent Ltd; February 2016
02-2016
Assistant Accountant
Direct Line Assurance Limited
07.2014 - 12.2014
Certificate in Cashiering and Back-Office Operations by Kenya School of Monetary Studies; September 2010
10-2010
Branch Chief Cashier
Kenya Women Microfinance Bank
04.2009 - 06.2014
CPA - Certified Public Accountant
12-2007
Certified Public Accountant (CPA II) - Accounting
KCA University
07.2004 - 12.2007
Branch Manager
Broad Borders Housing Co-operative Society Limited
6 2018 - 7 2024
Operations Manager
Choice Microfinance Bank Ltd
1 2015 - 03.2018
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