Reuben Mwangi
Operations Management | Sales Management | Customer Relationship Management | Marketing Management
Nairobi,Nairobi
Summary
An experienced and results-driven professional with a strong track record in bank operations management, sales leadership, marketing management, and business development. Skilled in optimizing operational processes, exceeding sales targets, nurturing customer relationships, and leading and directing operations teams. Adept at team management, problem-solving, fostering collaboration, and developing or updating standard operating procedures.
A visionary leader and a highly capable change-agent who consistently refines and revitalizes strategies, initiates change, and facilitates solutions-driven team collaboration. Possessing business acumen, communication, problem-solving, and organizational skills, as well as expertise in bank operations management, sales management, business development, marketing, relationship management, and customer relations.
Seeking a role to leverage expertise and drive positive change while ensuring company profitability and smooth running of company operations.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
Branch Manager
Broad Borders Housing Co-operative Society Limited
Chogoria
06.2018 - Current
- Source and hire new sales representatives, providing on-the-job training and coaching to enhance their performance.
- Lead more than 30 sales team in region to maximize performance and achieve sales targets.
- Develop scalable sales process and ensure sales executives adhere to it correctly.
- Utilize networks to attract local and international business opportunities.
- Assist sales representatives in closing sales and develop and execute effective marketing
- Maintain clear project performance metrics to track and evaluate portfolio.
- Stay informed about latest trends and demands in real estate markets.
- Responsible for attaining set goals through active participation in sales management.
- Monitor region's revenue on monthly basis and ensure branche performance aligns with organization's overall budget.
- Develop annual plan of actions and propose adjustments to branch's business plan.
- Prepare appropriate paperwork required for specific real estate transactions.
- Facilitate and conclude sales successfully.
- Promote sales and service culture through coaching, guidance, and staff motivation.
Operations Manager
Choice Microfinance Bank Ltd
Ongata Rongai
01.2015 - 03.2018
- Supervised daily Branch operations through efficient allocation and utilization of manpower, equipment and resources;
- Reviewed operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
- Approved new accounts in line with KYC procedures.
- Ensuring correct and accurate completion of all customer instructions and approve for processing at central operations.
- Ensuring adherence to Bank cash, customer service and Back-office procedures and regulations for all transactions.
- Enforced operational controls in branch as per policy manuals.
- Implemented audit recommendations pertaining to all departments under Branch operation's jurisdiction.
- Reviewed and monitored all transactions that is cash withdrawals, deposits, transfers and ensured that any money laundering and fraudulent activities are identified.
- Proactively monitored savings accounts to avoid excesses and reviewed overdrawn savings accounts and non-borrowing current accounts.
- Reviewed commission/fee income accounts to prevent income leakage.
- Ensured debit or reversals passed to income accounts were duly approved by approving authority.
- Reviewed all suspense GL Accounts; Holdover and Transit GL accounts on regular basis to ensure that entry items were reversed within acceptable time frames;
- Ensured availability of all service delivery channels so as to ensure customers were kept fully attended to and that their expectations were met.
- Managed efficient, timely and accurate processing of customer enquiries and complaints.
- Ensured compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses, and to protect bank and customers assets.
- Provided leadership by constantly offering training and guidance on operations expectations, adequate coaching and mentoring of 18 branch staff.
Assistant Accountant
Direct Line Assurance Limited
Nairobi
07.2014 - 12.2014
- Reviewed general ledger entries and assessed accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Contributed to annual budget development and quarterly forecasts to support continuous adherence.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed daily and monthly bank reconciliations for 8 bank accounts with average 300 daily transactions.
Branch Chief Cashier
Kenya Women Microfinance Bank
Thika
04.2009 - 06.2014
- Mentored new cashiers, providing guidance and support for their growth and success within company
- Regularly reviewed inventory levels at cashier stations, ensuring adequate supplies were available for efficient operations
- Developed strong working relationships with suppliers and vendors, negotiating favorable terms on behalf of organization when necessary
- Reduced discrepancies with thorough daily cash reconciliation practices
- Improved accuracy in transactions, ensuring minimal errors through continuous staff training
- Established effective communication channels between staff members to ensure smooth operations during peak hours
- Handled customer complaints professionally and effectively, resolving issues to maintain customer satisfaction levels
- Coordinated cashier schedules to optimize staffing levels during peak periods while minimizing labor costs
- Enhanced cash handling efficiency by implementing effective cash management systems and procedures
- Collaborated with other departments, creating cohesive team environment that efficiently addressed customer needs
- Implemented loss prevention strategies that reduced instances of theft or fraud within store
- Ensured compliance with all relevant laws and regulations related to cash handling and reporting requirements within organization
- Spearheaded implementation of digital payment options, increasing convenience for customers while reducing manual transaction processing time
- Oversaw maintenance of clean and orderly cashier stations, contributing to positive customer experience upon entering or leaving store.
- Conducted regular performance evaluations for cashier staff, identifying areas for improvement and offering constructive feedback for professional development
- Managed and oversaw general operation of 4 Automated Teller Machines (ATMs).
- Monitored cash movements, replenished ATMs, and facilitated secure money transfers to and from main vault.
- Conducted daily reconciliations related to ATM transactions with average of 200 transactions per ATM.
Ensured strict adherence to Anti-Money Laundering (AML) and KYC requirements by all branch cashiers.
Accounts Assistant
Tana Water Works Development Agency
Nyeri
10.2007 - 03.2009
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
Education
Bachelors of Commerce - Marketing Option
Jomo Kenyatta University of Agriculture And Tech.
Juja 05.2016 - Current
CPA - Certified Public Accounts II
KCA University
Nairobi Kenya 07.2004 - 12.2007
Skills
Relationship Management
undefinedCertification
New Managers Leadership Program at Strathmore Business School
Accomplishments
Contributed towards the Formation of Choice Microfinance Bank by Choice Microfinance Bank that lend to being licensed by Central Bank of Kenya May 2015
Timeline
Branch Manager
Broad Borders Housing Co-operative Society Limited
06.2018 - Current
Bachelors of Commerce - Marketing Option
Jomo Kenyatta University of Agriculture And Tech.
05.2016 - Current
New Managers Leadership Program at Strathmore Business School
04-2016
Operations Manager
Choice Microfinance Bank Ltd
01.2015 - 03.2018
Assistant Accountant
Direct Line Assurance Limited
07.2014 - 12.2014
Certificate in Leadership by Living Faith Ministries Intl
02-2014
Certificate in cashiering and back-office operations by Kenya School of Monetary Studies
09-2010
Branch Chief Cashier
Kenya Women Microfinance Bank
04.2009 - 06.2014
Accounts Assistant
Tana Water Works Development Agency
10.2007 - 03.2009
CPA - Certified Public Accounts II
KCA University
07.2004 - 12.2007
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