Travelling
JOSEPH NJOROGE
RESTAURANT INCHARGE
DOHA
Summary
Service-centric Restaurant Supervisor with five years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Restaurant Supervisor
Flat White Specialty Coffee
DOHA
10.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Organized implementation of new banners, displays and menus.
- Maintained accurate records of sales, labor and other costs.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Waiter
Flat White Specialty Coffee
DOHA
07.2020 - 09.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Outlets Captain
Voco West Bay Suites - Doha
DOHA
10.2019 - 05.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained experiences in banqueting, Insuite dining and all day dining as well as lobby lounge coffee shop.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Outlets Waiter
Fraser Suites West Bay - Doha
DOHA
03.2017 - 09.2019
- Frasian ambassador Certificate for the month of August
- Certificate in special needs training
- Fraser suites west bay doha pre - opening certificate
- 3 certificates in guest feedbacks
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged linens and table settings according to seating plan and event theme.
- Managed food resources, memorized orders, and coordinated customer service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Cashier / Restaurant Guest Relations Manager
MAMBO ITALIA RESTAURANT
Nairobi
07.2016 - 02.2017
- Addressed customer needs and made product recommendations to increase sales.
- Answered constant flow of customer calls with minimal wait times.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Restaurant Supervisor
MAMBO ITALIA RESTAURANT
Nairobi
09.2015 - 06.2016
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Involved by Manager trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
Restaurant Waiter
Mambo Italia Restaurant
Nairobi
01.2014 - 08.2015
- Received best employee of the quarter certificate.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
Waiter Intern
KENGELES BAR AND RESTAURANT
Nairobi
01.2013 - 12.2013
- Developed skills on sequence of service.
- Gained knowledge on both alcoholic and non alcoholic beverages.
- Gained extensive skills on making cocktails.
- Learned how different principles of HACCP work and how properly to emphasize on their effectiveness.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Diploma in Technical Education Program - Food And Beverage Management
ZETECH UNIVERSITY
Nairobi, Kenya 09.2011 - 05.2013
High School Diploma -
Nakeel Boys High School
Rongai Kajiado, 01.2006 - 12.2009
Skills
STRENGTHGood customer service skillsExcellent Interpersonal and communication skillsAbility to multitask in a fast paced environmentAbility to work well in a team or with external guests
Restaurant policies and procedures
Sales operations
Staff Management
Writing articles
Equipment Maintenance
Service quality enhancements
Team coordination
Staff Scheduling
Restaurant policies and procedures
Inventory controls
Recruitment
Good Telephone Etiquette
Interests
Reading and Writing
Social economic development
Foody
Cooking
Exercises
Hobbies
- Hobbies make me play and relax. I sharpen my mind when I read and write articles. Creative writing helps my personal growth, enrichment and emotional health. Walks and work outs help me better my physical health. Some other benefits I gain are learning useful skills, socializing, making new friends and making extra money.
- Bowling
- Cycling
- Road tripping
- Jewelry making
- Mixology
- Boardgames
- Currency collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restaurant Supervisor
Flat White Specialty Coffee
10.2022 - Current
Restaurant Waiter
Flat White Specialty Coffee
07.2020 - 09.2022
Outlets Captain
Voco West Bay Suites - Doha
10.2019 - 05.2020
Outlets Waiter
Fraser Suites West Bay - Doha
03.2017 - 09.2019
Cashier / Restaurant Guest Relations Manager
MAMBO ITALIA RESTAURANT
07.2016 - 02.2017
Restaurant Supervisor
MAMBO ITALIA RESTAURANT
09.2015 - 06.2016
Restaurant Waiter
Mambo Italia Restaurant
01.2014 - 08.2015
Waiter Intern
KENGELES BAR AND RESTAURANT
01.2013 - 12.2013
Diploma in Technical Education Program - Food And Beverage Management
ZETECH UNIVERSITY
09.2011 - 05.2013
High School Diploma -
Nakeel Boys High School
01.2006 - 12.2009