Renah Odhiambo
Nairobi
Summary
Customer-oriented supervisor who is a dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve workflows for team benefit. Concious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Supervisor- Customer Service Attendant
Be-Energy Co(K)
Nairobi, Kenya
02.2025 - Current
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Determined consumer needs to provide products and services appealing to larger market.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Directed and supervised team of 4 employees in daily operations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Opening and closing of shifts according to the company's regulations.
- Maintained housekeeping and proper storage of products.
Customer Service Attendant
Be-Energy Co(K)
Nairobi, KE
06.2020 - 12.2023
- Greeted customers and provided friendly customer service.
- Participated in team meetings to discuss new strategies for improving customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment options.
- Demonstrated excellent communication skills when interacting with customers.
- Promoted available products and services to customers during service.
- Assisted with stocking shelves, setting up displays, merchandising, cleaning the store area.
- Resolved customer complaints in an efficient and timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Liaised between customers and upper management to meet customer demands.
- Strengthened customer retention by offering good customer service.
- Properly managed cash at the forecourt for efficient shift closure.
- Attended to other duties assigned by the supervisor.
Education
Bachelor of Science - Bsc. Disaster Management
Maseno University
Kisumu Kenya12-2019
Kenya Certificate of Secondary Education - Kenya Certificate of Secondary Education
St. Alberts Girls High School-Ulanda
Migori12-2013
Skills
- Document management
- Communication skills
- Conflict resolution
- Team management
- Customer service
- Problem solving
- Time management
- Shift supervision
- Team building
- Attention to detail
- Risk management
- Team collaboration
- Multitasking Abilities
- Active listening
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Supervisor- Customer Service Attendant
Be-Energy Co(K)
02.2025 - Current
Customer Service Attendant
Be-Energy Co(K)
06.2020 - 12.2023
Bachelor of Science - Bsc. Disaster Management
Maseno University
Kenya Certificate of Secondary Education - Kenya Certificate of Secondary Education
St. Alberts Girls High School-Ulanda