Summary
Overview
Work History
Education
Skills
Accomplishments
Swimming, Playing Music,
Work Availability
Quote
Timeline
Generic

REMJUS MUHANJI LUBEMBE

Front Desk Associate
Nairobi,Nairobi

Summary

I started off in concierge as a porter whereby i worked for 3 years. I got a chance to learn from the best colleagues and after the management were satisfied that i was fit for the position i was

offered a promotion to be the receptionist. Through inspiration from my colleagues, i was ambitious to scale up even higher, I got interested in training through the night auditing which gave me a chance to hold the night auditor's shifts whenever he would go for his off days or leave days. During inter~department trainings i got an opportunity to train in housekeeping and laundry operations so that i could widen my knowledge in hospitality operations.


Over the years of working and interacting with different colleagues and guests from different cultures, i have become a motivated Receptionist with 6 years of experience boosting quality customer service individually and through teamwork. Resourceful at leaning guest needs and requests. Committed to strengthening guest experiences and unforgettable first impression with a great smile, professionalism and positivity when attending to the guests.

Overview

10
10
years of professional experience

Work History

REFRIGERATION & AIR CONDITIONING ATTACHMENT

LEAN VENTURES LIMITED
01.2023 - 06.2023
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
  • Conducted diagnostic tests and read results.
  • Completed root cause analysis to identify issues, understand problems and implement corrective plans.
  • Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
  • Enhanced operational performance by working with employees to develop and deploy process improvements.

DISC JOCKEY

TRIPPLE K LOUNGE DONHOLM
11.2022 - 12.2022
  • Communicated closely with clients to determine music styles best suited for bar.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Entertained guests with music matching desired genres and tempo.
  • Adjusted music plans based on crowd preferences and mood.
  • Arranged libraries and playlists of music in advance.

NIGHT AUDITOR

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
02.2022 - 05.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

RECEPTIONIST

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
08.2018 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered the phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

DISC JOCKEY(DJ)

SHOOTERS SPORTS BAR UNDER GOLDEN TULIP HOTEL(PART TIME)
09.2021 - 12.2021
  • Communicated closely with clients to determine music styles best suited for bar.
  • Entertained guests with music matching desired genres and tempo.
  • Adjusted music plans based on crowd preferences and mood.
  • Arranged libraries and playlists of music in advance.
  • Used controllers and mixers to mix and sample music.

CONCIERGE(PORTER)

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
01.2016 - 07.2018
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Communicated with coworkers and managers about completed duties.
  • Stored supplies safely and securely to prevent theft and damage.
  • Increased workplace safety by immediately reporting potential hazards.
  • Delivered guest messages quickly and correctly, maintaining information confidentiality.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.

WAITER

NAIROBI CATERERS HOTEL
01.2013 - 11.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

No Degree - DISC JOCKEY

MEDIA TEC INSTITUTE OF AFRICA
NAIROBI,KENYA

REFRIGERATION & AIR CON GRADE III & II CERTIFICATE

KIPS TECHNICAL COLLEGE
NAIROBI, KENYA

Skills

  • Phone Etiquette
  • Calmness and steady during overwhelming moments
  • Teamwork
  • Inter~personal communication
  • Attention to detail
  • Flexibility
  • Maintaining and organizing the working space
  • Active Listening
  • Stress Management
  • Repair Procedures
  • Environmental Conditions
  • Insulation Cutting and Measuring
  • Safety Practices

Accomplishments

  • Received an award of best smile of the month because of guest mentions in feedback forms and online feedbacks also, by welcoming guests warmly with a great smile, being friendly and always engaging guests.
  • Collaborated with and always consulted other departments in ensuring that guests enjoy their stay which helped me receive an award of best employee of the month.

Swimming, Playing Music,

  • I prefer swimming during holidays and i treat it as a sport that helps me to become physically fit.
  • Playing music has always been my favorite because music is my inspiration, at my free time in the house i always play on my turntables because i also enjoy it very much.



REFEREES

  • Anthony Kagiri(Operations Manager)

Contact; +254100234150

Lean Ventures Ltd


  • Carol Akinyi(Manager)

Contact; +254768301481

Nairobi Caterers Hotel


  • Crispus Mwangoi(FOM)

Contact; +254724280853

Golden Tulip Westlands Nairobi Hotel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

REFRIGERATION & AIR CONDITIONING ATTACHMENT

LEAN VENTURES LIMITED
01.2023 - 06.2023

DISC JOCKEY

TRIPPLE K LOUNGE DONHOLM
11.2022 - 12.2022

NIGHT AUDITOR

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
02.2022 - 05.2022

DISC JOCKEY(DJ)

SHOOTERS SPORTS BAR UNDER GOLDEN TULIP HOTEL(PART TIME)
09.2021 - 12.2021

RECEPTIONIST

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
08.2018 - 01.2022

CONCIERGE(PORTER)

GOLDEN TULIP WESTLANDS NAIROBI HOTEL
01.2016 - 07.2018

WAITER

NAIROBI CATERERS HOTEL
01.2013 - 11.2015

No Degree - DISC JOCKEY

MEDIA TEC INSTITUTE OF AFRICA

REFRIGERATION & AIR CON GRADE III & II CERTIFICATE

KIPS TECHNICAL COLLEGE

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REMJUS MUHANJI LUBEMBEFront Desk Associate