Rehema Wendo

• Ensured safe and secure learning environment by implementing comprehensive safety protocols and emergency response plans.
• Oversaw daily school activities, including scheduling, staffing, and facility maintenance, to ensure seamless operation and a supportive atmosphere for students and staff.
• Facilitated interdepartmental collaboration, enhancing interdisciplinary education experiences for students.
• Streamlined administrative processes, improving efficiency in school operations such as student admissions, enrollment, and withdrawals.
• Managed the school’s database, maintaining accurate records of student and staff information.
• Prepared and presented the school budget to the board, advising on strategic allocations for staffing, capital expenditures, and cost-saving initiatives.

Milestones in this role include:

• Reduced operational costs by 20% through process improvements and strategic budget management, which included implementing cost-saving measures in staffing and facility maintenance.
• Enhanced admission and enrollment process efficiency by 40%, significantly decreasing processing time for student applications and resulting in a more organized and accessible onboarding experience for families.

• Proactively introduced and promoted the bank's diverse products, with a focus on the assigned territory to drive client acquisition and revenue growth.
• Facilitated successful transactions by negotiating favorable terms and executing agreements, particularly for trade finance instruments, such as letters of credit, factoring, export credit, insurance, and standby letters of credit (SBLC).
• Established and maintained open channels of communication to enhance the bank’s market presence, arranging strategic meetings with potential stakeholders to support business expansion.
• Boosted client engagement and bank visibility by opening new accounts and streamlining fund transfer services to meet client needs in assigned and other strategic locations.
• Performed additional activities supporting the sales and operational goals of the bank to maximize client satisfaction and product reach.

Achievements in this role include:

• Increased revenue by 25% in assigned territory by successfully acquiring new clients and expanding relationships with existing customers, focusing on high-value trade finance products such as letters of credit and SBLCs.
• Reduced transaction processing time by 30% by streamlining communication channels and improving coordination with internal teams, leading to enhanced client satisfaction and retention.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Performed cash, card, and check transactions to complete customer purchases.
• Process transactions for money transfer services.
• Providing technical assistance in implementing campaigns to raise visibility on product and service offering.
• Soliciting feedback from clients to enhance customer satisfaction by offering appropriate solutions to the issues.

Achievements in this role include:

• Implemented upselling techniques, leading to a 10% increase in average transaction value.
• Successfully trained and mentored new cashiers, resulting in improved team efficiency and reduced errors by 20%.
• Implemented a streamlined cash handling procedure, reducing transaction times by 15% while maintaining accuracy.

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Implemented new strategies to reduce call wait times and improve overall efficiency in handling customer inquiries.
• Analyzed customer feedback data to identify trends and develop actionable insights for continuous improvement efforts.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Acted as the voice of the customer within the organization, advocating for their needs and expectations to be met across all levels.
• Conducted regular performance reviews with team members, identifying areas for improvement and growth opportunities.
• Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
• Tracked key performance metrics to assess team progress toward established goals and implement necessary adjustments.
• Evaluated business reports to build action plans to offset negative trends.

Achievements in this role include:

• Achieved a consistently high customer satisfaction rating of over 95% through prompt and effective resolution of inquiries and complaints.
• Recognized for exceeding monthly upselling targets by 25%, contributing to increased revenue and customer engagement.
• Established rapport with key clients through personalized follow-up calls and emails, resulting in a 10% increase in customer retention and repeat business.

• Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
• Increased sales by developing and maintaining strong customer relationships.
• Trained new employees on sales techniques and product knowledge for better performance and team cohesion.
• Developed extensive product knowledge through regular training sessions, enabling the ability to answer customer inquiries confidently.

Achievement in this role include:

• Consistently exceeded monthly sales targets by 15%, achieving top performer status in the sales team.
• Received an award for sales excellence and outstanding customer service, including Salesperson of the Month and Customer Champion awards.