Rehema Akong'o
IT Officer
Nakuru
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
IT Technician
Alba Hotels
01.2023 - Current
- System (Opera, Micros, Sun and MC) and Database (Oracle MySQL) Management.
- Data Analysts (Tableau, Spreadsheet, and Power BI).
- Hardware and Software Upgrade, Update, Troubleshooting and Maintenance.
- Server and AP installation and Configuration.
- Data Security, Backup and Anti-virus installations.
- Switches (Cisco, Ruckus and Aruba) Configurations.
- Network and Firewall Management.
- PBX Management and Phone Configurations.
- Triax Management.
- CCTV and NVR Installation and Maintenance.
- User Support (Ticketing system and Conference facilities) and Training.
- Managing Unity Door System and Safes.
- Carrying out Preventive Maintenance for all systems.
- Procurement of ICT devices and software license.
- Daily and monthly reports submitting to the management.
Office Administrator
Chuka University
01.2022 - 01.2023
- System and Database Management.
- Data Analysis (Tableau, SQL, Excel, and Power BI).
- Server Management.
- Network Troubleshooting.
- Resolving Printer Issues.
- Data Security and Analysis.
- User Support and Training.
- Coordinating Office Operations and Procedures and writing reports.
Gradient Computer Repairs
01.2019 - 01.2022
- Software Installation, Updating, Upgrading, and troubleshooting.
- Hardware Repair and Maintenance.
- Data and PC Security for Users.
- Computer Configurations.
- Overall System Maintenance.
- Handled LCD, LED, and OLED.
- Anti-virus installation.
- Recording recommendations to immediate supervisor.
- Generating reports on the most occurring issues brought by users.
Education
Bachelors - Computer Science
Chuka University
01.2021
Kenya Certificate of Secondary Education - undefined
Njoro Girls High School
01.2016
Skills
- Network Administration
Certification
Cisco Cyber Security Certification.
References
Sarah, Wambua, smusuki@yahoo.com, 0724651229, Alba Hotels
Interests
Drawing, Athlete and Soccer, Coding, Singing and Swimming
Timeline
IT Technician
Alba Hotels
01.2023 - Current
Office Administrator
Chuka University
01.2022 - 01.2023
Gradient Computer Repairs
01.2019 - 01.2022
Kenya Certificate of Secondary Education - undefined
Njoro Girls High School
Bachelors - Computer Science
Chuka University
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