Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Regina N Naserian Wamui

Tour Guide
Ngong, Kajiado District,10

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Able to multi-task,clean ,arrange and make sure everything is in order

Overview

10
years of professional experience
2
Languages

Work History

Mr Gideon Kimani Karime

Secretary's Assistant
01.2017 - Current

Job overview

  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Paying bills before due date.
  • Open communication with the secretary incase there is any issue to be addressed.

Mr Harrison Wahome

Housekeeping Room Attendant
11.2014 - 06.2016

Job overview

  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Responded to requests from patrons for linens and toiletries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Education

Nairobi Aviation College
Nairobi, Nairobi Province, Kenya

Diploma In Administration And Aviation from Tourism And Travel Management, Customer Service
04.2001

University Overview

  • Completed Coursework: [Certificate in Computer Packages], [2018]

Skills

File Management

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Timeline

Secretary's Assistant
Mr Gideon Kimani Karime
01.2017 - Current
Housekeeping Room Attendant
Mr Harrison Wahome
11.2014 - 06.2016
Nairobi Aviation College
Diploma In Administration And Aviation from Tourism And Travel Management, Customer Service
04.2001
Regina N Naserian WamuiTour Guide