Dynamic Customer Support Specialist with a proven track record at Atheana, excelling in customer service excellence and CRM. Leveraged active listening and time management to enhance client relationships, achieving repeat business and boosting sales. Skilled in transforming customer interactions into lasting brand loyalty and positive referrals.
Hi, I’m
Reginah Okoth
Customer Suppport Specialist
Nairobi, Nairobi Province
Summary
Overview
11
years of professional experience
Work History
TileBar
Customer Support Specialist
2021.07 - 2024.09 (3 education.years_Label & 2 education.months_Label)
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Lintons Beauty World
Beauty Brand Ambassador
2017.09 - 2019.03 (1 education.year_Label & 6 education.months_Label)
Job overview
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Medicine San Frontier
San Frontier Voluteer
2014.01 - 2015.01 (1 education.year_Label)
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Drove impactful awareness initiatives by conducting educational workshops and engaging hands-on activities.
Education
Kca UniversityNairobi, Nairobi Province, Kenya
Bachelors of Commerce from Accounting And Finance
2001.04
University Overview
Kca UniversityNairobi, Nairobi Province, Kenya
Professional Programme from Accounting
2001.04
University Overview
Institute of Advanced TechnologyNairobi, Nairobi Province, Kenya
No Degree from Information And Computer Systems
2001.04
University Overview
- Completed Coursework: Computer Packages
Olympic High SchoolNairobi, Nairobi Province, Kenya
No Degree from High School Education
2001.04
University Overview
- Completed Coursework KCSE, 2013
- Environmental President
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Saas
Hubspot
Jira
Zendesk
Staff education and training
Attention to detail
hobbies
hobbies
Reading
Travelling
Nature Walk
Swimming
Timeline
Customer Support Specialist
TileBar
2021.07 - 2024.09 (3 education.years_Label & 2 education.months_Label)
Beauty Brand Ambassador
Lintons Beauty World
2017.09 - 2019.03 (1 education.year_Label & 6 education.months_Label)
San Frontier Voluteer
Medicine San Frontier
2014.01 - 2015.01 (1 education.year_Label)
Kca University
Bachelors of Commerce from Accounting And Finance
2001.04
Kca University
Professional Programme from Accounting
2001.04
Institute of Advanced Technology
No Degree from Information And Computer Systems
2001.04
Olympic High School
No Degree from High School Education
2001.04