Dynamic Customer Support Specialist with a proven track record at Atheana, excelling in customer service excellence and CRM. Leveraged active listening and time management to enhance client relationships, achieving repeat business and boosting sales. Skilled in transforming customer interactions into lasting brand loyalty and positive referrals.
Hi, I’m
Reginah Okoth
Customer Suppport Specialist
Nairobi, Nairobi Province
Summary
Overview
11
years of professional experience
Work History
TileBar
Customer Support Specialist
07.2021 - 09.2024
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Lintons Beauty World
Beauty Brand Ambassador
09.2017 - 03.2019
Job overview
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Medicine San Frontier
San Frontier Voluteer
01.2014 - 01.2015
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Drove impactful awareness initiatives by conducting educational workshops and engaging hands-on activities.
Education
Kca UniversityNairobi, Nairobi Province, Kenya
Bachelors of Commerce from Accounting And Finance
04.2001
University Overview
Kca UniversityNairobi, Nairobi Province, Kenya
Professional Programme from Accounting
04.2001
University Overview
Institute of Advanced TechnologyNairobi, Nairobi Province, Kenya
No Degree from Information And Computer Systems
04.2001
University Overview
- Completed Coursework: Computer Packages
Olympic High SchoolNairobi, Nairobi Province, Kenya
No Degree from High School Education
04.2001
University Overview
- Completed Coursework KCSE, 2013
- Environmental President
Skills
Active listening
hobbies
hobbies
Reading
Travelling
Nature Walk
Swimming
Timeline
Customer Support Specialist
TileBar
07.2021 - 09.2024
Beauty Brand Ambassador
Lintons Beauty World
09.2017 - 03.2019
San Frontier Voluteer
Medicine San Frontier
01.2014 - 01.2015
Kca University
Bachelors of Commerce from Accounting And Finance
04.2001
Kca University
Professional Programme from Accounting
04.2001
Institute of Advanced Technology
No Degree from Information And Computer Systems
04.2001
Olympic High School
No Degree from High School Education
04.2001
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