REGINA GATHONI MUTHONI
Nairobi,Nairobi
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Human Resource Manager
Moran Lounge
Nairobi, Nairobi
09.2021 - 10.2023
- Update all payments and do the reconciliation daily, weekly and monthly
- Prepare the payroll and make necessary arrangements for payments
- Ensure that the Lounge, washrooms and cutlery are thoroughly washed and sanitizers are placed to reduce risk of any infections around the facility
- Assign and delegate duties per person for each shift
- Hiring, recruiting and interviewing of employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Call Center Agent
Give Directly Company
05.2020 - 03.2021
- Make calls to recipients and inform them about Give Directly and the work that we do
- Assure all our clients/ recipients of the value and benefits of the organization to them in their daily lives
- Making sure to engage with the clients and allow them to feel comfortable as well as encouraging them to ask questions whether they don’t understand
- Ensure that all the information is recorded properly in their information roasters as well as Taro
- Works for easy access by the company
- Making due diligence to forward any kind of trouble or concerns to my immediate supervisor and assure the client of a proper solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Automated processes to manage remote network.
- Maintained user account data by initiating account access and establishing in database.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Hostess Manager
Wharf Restaurant + Bar
Grand Cayman Island, Cayman Island
05.2018 - 12.2019
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Leveraged technology and social media to better reach and communicate with guests.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
Education
DEGREE - PUBLIC RELATIONS
PIONEER INTERNATIONAL COLLEGE
01.2013 - 04.2015
KENYA - SECONDARY EDUCATION
MUNYAKA SECONDARY SCHOOL
01.2009 - 04.2012
Skills
Rec
Payroll coordination
Records management
Recordkeeping
Microsoft Office proficiency
File and records management
Timeline
Human Resource Manager
Moran Lounge
09.2021 - 10.2023
Call Center Agent
Give Directly Company
05.2020 - 03.2021
Hostess Manager
Wharf Restaurant + Bar
05.2018 - 12.2019
DEGREE - PUBLIC RELATIONS
PIONEER INTERNATIONAL COLLEGE
01.2013 - 04.2015
KENYA - SECONDARY EDUCATION
MUNYAKA SECONDARY SCHOOL
01.2009 - 04.2012