Traveling & exploring new cultures
Regina Ngugi
Customer Service & Operations Support
Summary
Dynamic packaging handler, enhancing customer satisfaction through meticulous quality control and efficient order completion. Skilled in sorting and organizing, I excel in fast-paced environments, demonstrating strong multitasking abilities and a commitment to safety, resulting in improved production rates and streamlined workflows. I'm dedicated to creating positive client experiences and contributing to a productive workplace.
Overview
2
2
Languages
Work History
Packaging Handler
Manji Food Industries
2015 - 2016
- Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
- Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
- Improved overall production rates by collaborating with team members to identify areas for improvement in the packaging process.
- Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
Packaging Handler
Super Loaf Bakery
2011 - 2012
- Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
- Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
- Enhanced packaging efficiency by implementing improved organization and workflow strategies.
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Followed packing processes to increase speed and accuracy.
Waitress
Steers Restaurant
2002 - 2006
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Certificate in Travel Operations
Universal Group Of Colleges
Nairobi01-1996
KSCE Certificate -
Muthiga Secondary School
Gatundu 04.2001 -
KCPE Certificate -
Muthiga Primary School
Gatundu 04.2001 -
Skills
Order picking
Sorting and organizing
Customer service
Safe food handling
Dining area maintenance
Guest relations
Interests
Cooking
Team sports
Additional Information
Referees available upon request
Timeline
KSCE Certificate -
Muthiga Secondary School
04.2001 -
KCPE Certificate -
Muthiga Primary School
04.2001 -
Packaging Handler
Manji Food Industries
2015 - 2016
Packaging Handler
Super Loaf Bakery
2011 - 2012
Waitress
Steers Restaurant
2002 - 2006
Certificate in Travel Operations
Universal Group Of Colleges