Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic

Regina Ngugi

Customer Service & Operations Support

Summary

Dynamic packaging handler, enhancing customer satisfaction through meticulous quality control and efficient order completion. Skilled in sorting and organizing, I excel in fast-paced environments, demonstrating strong multitasking abilities and a commitment to safety, resulting in improved production rates and streamlined workflows. I'm dedicated to creating positive client experiences and contributing to a productive workplace.

Overview

2
2
Languages

Work History

Packaging Handler

Manji Food Industries
2015 - 2016
  • Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
  • Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
  • Improved overall production rates by collaborating with team members to identify areas for improvement in the packaging process.
  • Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.

Packaging Handler

Super Loaf Bakery
2011 - 2012
  • Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
  • Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
  • Enhanced packaging efficiency by implementing improved organization and workflow strategies.
  • Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
  • Followed packing processes to increase speed and accuracy.

Waitress

Steers Restaurant
2002 - 2006
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Certificate in Travel Operations

Universal Group Of Colleges
Nairobi
01-1996

KSCE Certificate -

Muthiga Secondary School
Gatundu
04.2001 -

KCPE Certificate -

Muthiga Primary School
Gatundu
04.2001 -

Skills

Order picking

Sorting and organizing

Customer service

Safe food handling

Dining area maintenance

Guest relations

Interests

Traveling & exploring new cultures

Cooking

Team sports

Additional Information

Referees available upon request

Timeline

KSCE Certificate -

Muthiga Secondary School
04.2001 -

KCPE Certificate -

Muthiga Primary School
04.2001 -

Packaging Handler

Manji Food Industries
2015 - 2016

Packaging Handler

Super Loaf Bakery
2011 - 2012

Waitress

Steers Restaurant
2002 - 2006

Certificate in Travel Operations

Universal Group Of Colleges

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Regina NgugiCustomer Service & Operations Support