Regina Gatuma
Hospitality Professional
Nairobi, Nairobi Province
Summary
A motivated, hardworking and responsible person seeking a position as a Laundry Supervisor at Mcgallery, Nairobi where I can utilize my extensive experience in the hospitality industry, specifically in housekeeping and laundry operations to ensure exceptional guest service and efficient hotel operations. I have a methodical customer focused approach to work and a strong drive to see things through to completion. I would love to grow in my profession and consequently be beneficial to my employer and the society at large.
Overview
30
30
years of professional experience
1
1
Language
Work History
Housekeeping Aide
Kenya Nut Company
01.2021 - Current
- Maintained inventory of home supplies, Coordinated with other staff such as maintenance and security for efficient communication regarding concerns affecting home residents.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Performing various housekeeping actions and hospitality duties in homes
Hospitality Supervisor
Sorawell Catering School
02.2002 - 08.2020
- Managed laundry operations, including staff supervision and training
- Taught students on hospitality, catering and general housekeeping.
- Ensured timely and quality processing of laundry, dry cleaning, and pressing.
- Maintained records of guest, students and staff laundry lists
- Managed housekeeping operations, including front office duties and maintenance
- prepared and served meals
Cateress & Trainer
Tigoni Study Center
01.1997 - 01.2002
- Ensured cleanliness of guest rooms, corridors, and assigned areas
- Managed housekeeping operations, including Laundry operations, front office operations
- Prepared and served meals
- Handled complaints and followed up according to standard operating procedures
- Trained ladies at Kimlea Technical Training Centre in food preparation and housekeeping.
Catering Assistant
Kianda Catering School
01.1994 - 01.1997
- Handled laundry operations and front office duties
- Prepared and served meals
- Managed housekeeping tasks
- Catered for over 1000 students
Education
Certified Certificate in Hospitality -
Kibondeni College Kenya
1997
High School Diploma -
High School
12.1992
Skills
Extensive experience in housekeeping, hospitality and laundry operations
Strong supervisory, coaching, and training skills
Excellent attention to detail and ability to meet exacting standards
Proven ability to remain calm and courteous while focusing on customer needs
Fluent in English, and French
Personal Information
Nationality: Kenyan
References
Available upon request
Timeline
Housekeeping Aide
Kenya Nut Company
01.2021 - Current
Hospitality Supervisor
Sorawell Catering School
02.2002 - 08.2020
Cateress & Trainer
Tigoni Study Center
01.1997 - 01.2002
Catering Assistant
Kianda Catering School
01.1994 - 01.1997
Certified Certificate in Hospitality -
Kibondeni College Kenya
High School Diploma -
High School
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