Summary
Overview
Work History
Education
Skills
Education And Qualification
Timeline
Generic

REDEMPTA NYABUTI

Hospitality

Summary

To work in a challenging environment that will nurture my skills and meet my educational competencies.

Dedicated and customer-focused hostess|waitress with a passion for delivering exceptional dining experience. Possessing a proven track record of providing attentive and personalized service in high-paced restaurant environments. Adept at managing diverse customer needs and preference, ensuring satisfaction through prompt and courteous service. Known for maintaining a positive and energetic attitude. I thrive in dynamic settings where attention to details and effective communication are paramount. Eager to contribute my skills and enthusiasm to create a memorable dinning atmosphere for guests while consistently upholding the highest standards of service.

Overview

3
3
years of professional experience
13
13
years of post-secondary education

Work History

Hostess/Waitress

Hotel Waterbuck
04.2022 - 06.2024
  • Greet guests with a warm and friendly demeanor and providing them with a positive first impression.
  • Manage reservations and effectively assigning tables to guests.
  • Guide guests to the assigned tables and ensure a smooth and comfortable dining experience.
  • Emphasize experience in answering guests inquiries, providing menu recommendations and assisting with special requests.
  • Coordinate with servers and other staff members to ensure smooth and effective service.
  • Handle guests complains and concerns in a professional and timely manner.
  • Answer incoming calls and address customers queries,taking to go orders and process payments.
  • Greet guests upon their departure and welcome them back again.
  • Coordinate with waitstaff about available seating.
  • Providing a point of contact for customers feedback and helping to resolve any customer issues.
  • Providing personalized service and assistance for large parties of guests and VIPs.
  • Providing excellent wait service to ensure satisfaction.
  • Taking customer orders and delivering food and beverages.
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • Ensuring the food order is made correctly by the kitchen staff and looks presentable to for guests.
  • Following health code standards with regards to the handling of food.
  • Staying attentive to the needs of guests in the dining area.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Assist wait staff as needed.

Controller

Kings Comfort Hotel
02.2021 - 12.2021
  • Making sure that stock levels are consistent, ordering new stock if necessary and processing orders.
  • Record and maintain inventory lists, check products codes, review reports and paperwork and provide customer service.
  • Controlling cost through a purchasing-receiving-storing-issuing cycle.
  • Calculating machine to work out profits and loss on each item sold in the restaurant and record data to keep perpetual inventory.

Education

Diploma - catering and accommodation management

Rift valley institute of science and technology
09.2018 - 12.2021

Kenya Certificate of Secondary Education - undefined

St Mary’s Lwak high school
01.2013 - 01.2016

Kenya Certificate of Primary Education - undefined

St Teresa’s primary school
01.2005 - 01.2012

Skills

  • Fine dining etiquette

  • Excellent communication

  • Conflict management

  • Menu knowledge

  • Upselling skills

  • Time management

  • Strong organisanational skill

  • Attention to details

  • Physical stamina

  • Team work

  • Demonstrable customer service

  • Industrial knowledge

  • Flexible

Education And Qualification

  • 09/01/18 - 12/31/21, Diploma in catering and accommodation management, Rift Valley Institute of Science and Technology
  • 01/01/13 - 12/31/16, Kenya Certificate of Secondary Education, St Mary’s Lwak High School, C Plain
  • 01/01/05 - 12/31/12, Kenya Certificate of Primary Education, St Teresa’s Primary School, 339/500 marks

Timeline

Hostess/Waitress

Hotel Waterbuck
04.2022 - 06.2024

Controller

Kings Comfort Hotel
02.2021 - 12.2021

Diploma - catering and accommodation management

Rift valley institute of science and technology
09.2018 - 12.2021

Kenya Certificate of Secondary Education - undefined

St Mary’s Lwak high school
01.2013 - 01.2016

Kenya Certificate of Primary Education - undefined

St Teresa’s primary school
01.2005 - 01.2012

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REDEMPTA NYABUTIHospitality