Rebecca Wangari Maina
Nairobi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Help desk specialist, Cyber Security Analyst, Data Analyst , Customer Service Representative and Software Consultant position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and drive business results. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Technical Support and Sales
Ever light Enterprises
01.2021 - Current
- Resolving network issues
- Troubleshoot software and hardware problems to help staff
- Ordering office supplies
- Filing paperwork for various departments
- Reading and understanding technical documentation
- Making presentations to report on productivity
- Monitor and maintain computer network
- Strong technical skill and abilities including database and SQL
- Answering phone calls and responding to emails
- Organizing travel arrangements as needed
- Skilled at testing process and methodologies
- Managing staff meetings and schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales by 10%
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed over 30 calls customers per day.
Senior Vice President Engineering
SOOP Restaurant Management
09.2019 - 12.2020
- Oversee technology engineering strategies, procedure and goals for employer.
- Plan and implement.
- Ability to write test documentation such as test plan, reports.
- Knowledge of Software Development Life Cycle.
- Ensuring specific targets by organization are achieved.
- Development of new design and project standards.
- Technical training for employees.
- Ability to create user acceptance test plans, cases and scripts.
- Collaborate on promotion of growth within company.
- Database architecture.
- Monitoring and tracking edits.
- Oversee budget expenditure.
- Ensure daily and long term operations of technology department are smooth.
- Giving daily report on team’s daily work.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Implementation and Support Software Consultant
Novacom Systems Limited
06.2018 - 10.2020
- Implementation services Oracle database installation and configuration.
- Professional Database Consulting Services within Eastern Africa Region.
- Database/Software upgrade.
- Experience in 1st, 2nd and 3rd application support through escalation.
- Create report using report builder, BI and crystal reports.
- Answer incoming calls and solve customer issues.
- On call, Remote access, 24/7 support and Onsite Demos.
- Allocation of cases using ticketing software, top desk.
- Provide product and service information to customers.
- Follow up on customer issues.
- Experience in 1st, 2nd and 3rd application support through escalation.
- OXI, CRM and OCM consultant.
- Data backup and recovery.
- Getting customers feedback and delivering them to computers.
- Information system support and maintenance.
- Interface installation and configuration.
- Systems training onsite and offsite for clients.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Data Entry
Mugaathe Enterprises
03.2018 - 04.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Created and maintained data entry logs to track data entry activities.
- Organized, sorted, and checked input data against original documents.
IT Technical Support Intern
Associated motors
11.2016 - 01.2017
- Troubleshooting, configuration and maintenance.
- Communication between offices based support engineers and site engineers.
- Tracking of faults and problems through resolution.
- Network monitoring to ensure core network is stable and optimal network conditions such power faults, switches and fiber cuts and loss of signals alarms of Optical lines terminals.
- Placing customer orders in system.
- Provide product and service information to customers.
- Stable and optimal Hardware configurations such as firewalls and routers
- Provide assistance at help desk and to colleagues.
- Creating Reports and managing their social media platform.
- Performed Internet access provisioning (IP assignment, core network configuration, DNS setup, monitoring, customer backup); authentication with network, driver installation, bandwidth shaping and upgrading and setting up wireless LAN.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Data Entry Clerk
Jubilee Party
09.2016 - 10.2016
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
Volunteer Trainer
Thika Prisons
11.2015 - 12.2015
- For Eneza Literacy Program, ) where trained 83 inmates both male and female at Thika Prisons on computer packages and introduction to internet.
- Later joined as assistant program manager for Eneza program from January 2016 and also as volunteer where trained 75 inmates both male, female and prison wardens.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
Push Sales
Zaleem Airfreshner
10.2015 - 11.2015
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed over 50 sales per day.
- Increased sales by 10%.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - ITIL
Computer Pride
Nairobi, Kenya11.2024
Bachelor of Science -
Jomo Kenyatta University of Agriculture And Technology
Nairobi,Kenya11.2018
High School Diploma -
Institute of Advanced Technology
Nairobi, Kenya2013
High School Diploma -
Muruguru Girls’ High School
Nairobi, Kenya2012
Skills
ICT COMPETENCIES
- Networking thoroughly competent in Networking, Routing, Switching, Layer 3 Monitoring, Support and Maintenance
- Database: Sufficient knowledge in MySQL MS SQL and Oracle
- Hardware and software: Competency in troubleshooting hardware and working with different operating Systems, windows
- Distributed systems: Basic programming and web development Graphic design: Basic knowledge in PHP, Java script HTML, C, C
- IT Literacy: Good command of Microsoft Office tools, LINUX Open source OS
SKILLS AND ABILITIES TECHNICAL SUPPORT AND SALES
- Listening Skills and Answering Customer Questions
- Serve Customers, Closing Sales and Customer Service
- POS System Operations and Enterprise Software Implementation
- Sales Training and Teamwork and Collaboration
- Monitor Security and Strategic Planning
- Credit and Cash Transactions
- Verbal and Written Communication
- Multitasking Strengths and Time Management
- Negotiation Tactics and Product and Retail Sales Customer Service
SKILLS AND ABILITIES SOFTWARE CONSULTANT
- Policy and Control Planning and Implementation
- Software Testing and Application Deployment Support
- Application and Process Development and Implementation
- Software and Hardware Implementation and Support
- Mentoring, Training and Support
- Test Implementation Software
- Project Planning, Design and Technical Implementation
- Solution Development, Testing and Implementation
- Implementation Guidance, Support and Planning
- Activity Research and Implementation
- Customer Service and Support Software
SKILLS SENIOR VP FOR ENGINEERING
- Network Implementation and Hardware Engineering
- Budget Implementation and Engineering Plans
- System Creation and Implementation
- Project Engineering
- Cloud Engineering and Test Engineering
SKILLS CUSTOMER SERVICE AND DATA ENTRY
- Customer Relationship Management and Consulting
- Computer Proficiency
- Managing Multiple Tasks
- Data Evaluation and Typing Proficiency
- Receiving Support
- Problem-Solving Ability and Critical Thinking
- Credit Card Payment Processing
- Call Center Operations
- Staff Training
- Microsoft Excel, Microsoft Word and Microsoft PowerPoint
- Documentation and Recordkeeping Strengths
- Senior Leadership Support
- Research, Document Control and Report Creation and Preparations
- Cultural Awareness
- Executive Management Support
- POS Systems Expertise and Ordering Platforms
- Conflict Resolution
- Technical Support and Administrative and Office, Clerical Support
- Project Management Abilities
- Business Development Understanding and Brand Representation
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support and Sales
Ever light Enterprises
01.2021 - Current
Senior Vice President Engineering
SOOP Restaurant Management
09.2019 - 12.2020
Implementation and Support Software Consultant
Novacom Systems Limited
06.2018 - 10.2020
Data Entry
Mugaathe Enterprises
03.2018 - 04.2018
IT Technical Support Intern
Associated motors
11.2016 - 01.2017
Data Entry Clerk
Jubilee Party
09.2016 - 10.2016
Volunteer Trainer
Thika Prisons
11.2015 - 12.2015
Push Sales
Zaleem Airfreshner
10.2015 - 11.2015
Associate of Science - ITIL
Computer Pride
Bachelor of Science -
Jomo Kenyatta University of Agriculture And Technology
High School Diploma -
Institute of Advanced Technology
High School Diploma -
Muruguru Girls’ High School
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