Rebeccah Makonjo Nandikove

I am a Procurement professional with expertise in advanced management processes, specializing as a Claims Officer. Proficient in leveraging superior communication skills to cultivate meaningful, trust-based relationships with clients, consistently surpassing their expectations. Proactive team player with a strong drive for collaboration, dedicated to achieving mutual goals alongside like-minded individuals.

• Successfully negotiated long-term contracts with key suppliers, ensuring stable pricing and uninterrupted supply chain operations.
• Spearheaded sustainability initiatives by sourcing eco-friendly materials, contributing to the company's corporate social responsibility goals.
• Achieved a 95% accuracy rate in claims processing, minimizing errors and ensuring timely reimbursement for policyholders.
• Reduced claims processing time by 30% through the implementation of automated workflows and digitized documentation systems.
• Developed and delivered training programs for claims department staff, improving overall efficiency and customer satisfaction.
• Implemented fraud detection protocols, resulting in a 25% decrease in fraudulent claims payouts.
• Established proactive communication channels with policyholders, providing regular updates on claim status and resolving inquiries promptly.
• Conducted thorough legal research on complex issues, providing valuable insights to support attorneys in case preparation.
• Coordinated with external counsels and other stakeholders to manage case files, deadlines, and court appearances efficiently.
• Implemented document management systems, improving organization and accessibility of legal records, leading to enhanced productivity within the legal department.

• Procurement Professional, Understanding of procurement processes, including sourcing, vendor selection, negotiation, and contract management. Knowledge of procurement laws, regulations, and best practices to ensure compliance and efficiency. Skills in supplier relationship management, including evaluating supplier performance and resolving disputes. Familiarity with procurement software and tools for streamlining processes and managing data. Ability to analyze market trends, assess supplier capabilities, and mitigate procurement risks. Strong communication and negotiation skills for interacting with vendors, stakeholders, and internal teams.
• Claims Officer, Expertise in processing insurance claims, including property, casualty, and liability claims. Knowledge of insurance policies, coverage terms, and claim procedures to accurately assess and adjudicate claims. Ability to investigate claims, gather evidence, and analyze information to determine coverage and liability. Skills in communication and customer service for interacting with claimants, policyholders, and other stakeholders. Understanding of legal principles related to insurance claims, including subrogation and arbitration. Proficiency in claims management software for documenting, tracking, and reporting on claim activities.
• Legal Assistant, Knowledge of legal terminology, procedures, and documents to assist lawyers in various practice areas. Proficiency in legal research using online databases and resources to support case preparation and analysis. Skills in drafting legal documents such as briefs, pleadings, contracts, and correspondence. Experience in case management, including organizing files, scheduling appointments, and managing deadlines. Familiarity with court rules and procedures for filing documents, serving notices, and scheduling hearings. Strong attention to detail, organization, and confidentiality in handling sensitive legal information.

P.O Box 99-50100, Kakamega, Kenya, 50100

0792432642

• Date of Birth: 10/30/95
• Nationality: Kenyan

• Ernest Moyiah, Auditor General-Vihiga County, 0710471836, moyiah@yahoo.com
• Augustus Ndeleva Kioko, Claims Manager – Directline Assurance Company Limited, 0710358336, augu2076k@gmail.com or augustus.ndeleva@directline.co.ke
• Kalama Janet Nawire, Founder of Kalama J.N Law Advocates, P.O Box 46967-00100, Nairobi, Kenya, 00100, 0701438563, kalamalawadvocates@gmail.com

• Communication Skills, I possess good communication skills which is crucial in all three roles to interact with stakeholders, clients, suppliers, and internal teams professionally and resolve issues efficiently.
• Attention to Detail, I am keen, attention to detail and this helps necessary for accuracy in documentation, claim processing, contract management, and legal drafting.
• Analytical Skills, I have the ability to analyze data, claims, contracts, and legal documents is essential for making informed decisions, assessing validity, and identifying potential risks.
• Problem-Solving, I possess excellent problem-solving skills for identifying and resolving challenges efficiently, whether it's resolving procurement-related issues, handling claims disputes, or managing legal cases.
• Organizational Skills, I have strong organizational skills that are needed to manage workload effectively, prioritize tasks, and ensure timely completion of assignments.
• Customer/Client Service, I provide excellent customer or client service which is important for assisting claimants, addressing concerns, and maintaining positive relationships with stakeholders.
• Legal Knowledge, I have a better understanding of legal concepts, terminology, and regulations is essential for legal assistants, while a basic understanding of contracts and procurement law which is beneficial for procurement professionals.
• Negotiation Skills, I have good negotiation skills to secure favorable terms with suppliers, while claims officers may need negotiation skills to settle claims fairly.
• Research Skills, I have strong research skills for legal research, while procurement professionals may need research skills to stay updated on market trends and supplier landscapes.
• Ethical Conduct, I do adherence to ethical standards, compliance with regulations, and maintaining confidentiality are important across all roles.

I aspire to be the most admired, resourceful and relied upon professional who continuously provides value added services to his clients/community. I strive to achieve my professional goals and objectives through discipline, hard work and dedication.

• College of Insurance dated 15/11/2022