Summary
Overview
Work History
Education
Skills
Timeline
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REBECCA WARINGA WANJIRU

BUSINESS INTELLIGENCE ANALYST

Summary

Dynamic, analytical, and results-oriented professional with over a decade of expertise in customer operations and data-driven analysis. Currently serving as a data analyst at Airtel Money Kenya, showcasing proficiency in compensation support, sales insights, and performance reporting. Skilled in managing large datasets and delivering impactful insights and driving business decisions through data visualization, statistical analysis, and database management with a strong emphasis on teamwork and adaptability. Recognized for coordinating partners and enhancing data systems to facilitate strategic decision-making and operational efficiency while consistently exceeding performance targets and maintaining data accuracy. Detail-focused Data Analyst well-versed in data warehousing, process validation, and business needs analysis, understanding customer requirements and translating them into actionable project plans. Experienced in data manipulation, statistical analysis and data visualization techniques to uncover trends and inform business strategies. Proven track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Data Analyst

Airtel Money Kenya
05.2024 - Current
  • To support with performance evaluation, prepare, clean, and analyze marketing and sales data.
  • Worked together with sales to match commission structures with performance.
  • Produce reports and insights that senior management can use to make informed decisions.
  • Create Excel reports and dashboards to monitor campaign efficacy and KPIs.
  • Provided dashboards and visual reports that improved team performance visibility.
  • Delivered tactics that increased sales conversion.
  • Processed requests and kept credit allocations accurate.

Customer Operations Analyst

Airtel Money Kenya
08.2021 - 01.2024
  • Reduced the turnaround time for agent onboarding by 70%, which aided sales operations.
  • Carried out merchants' end-to-end KYC checks, improving verification efficiency by 90%.
  • Produced sales onboarding flows that were 65% faster than the typical activation time.
  • Support was given via a variety of channels guaranteeing 99% data integrity and accuracy in SIM registration and customer records.

Customer Support

Dlight Solar Company
01.2021 - 07.2021
  • Engaged with customers to remind them about payments and guided them on how to make payments reducing customer complaints.
  • Offered after-sale service, troubleshooting and advised customers on the best solar product based on their needs on call.
  • Provided exceptional customer support, following up post-installation to address any issues or concerns.

Education

Bachelor of business management -

Mount Kenya University
KENYA
05.2023 - Current

Diploma in Food Production -

Aviation College
KENYA
01.2018 - 12.2019

Skills

Statistical analysis

Data visualization

Data cleaning

Microsoft Excel

Performance evaluation

Sales analysis

KPI monitoring

Customer relationship management

Problem solving

Attention to detail

Team collaboration

Time management

Effective communication

Python programming

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Timeline

Data Analyst

Airtel Money Kenya
05.2024 - Current

Bachelor of business management -

Mount Kenya University
05.2023 - Current

Customer Operations Analyst

Airtel Money Kenya
08.2021 - 01.2024

Customer Support

Dlight Solar Company
01.2021 - 07.2021

Diploma in Food Production -

Aviation College
01.2018 - 12.2019
REBECCA WARINGA WANJIRUBUSINESS INTELLIGENCE ANALYST