Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Kariuki

Customer Experience
Nairobi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
16
16
years of post-secondary education

Work History

Customer Service Representative

Interbrand Advertising
Nairobi
02.2018 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

First Community Bank
Nairobi
06.2013 - 11.2015
  • Responded to customer requests for products, services, and company information.
  • Helped clients to open new accounts by guiding them step by step
  • Followed up on dormant accounts and promoted the bank`s new services and offers.
  • handled clients queries and concerns regarding any of the services offered by the bank.

Education

Bachelor of Science - Accounting And Finance

KCA UNIVERSITY
Kenya
01.2015 - 11.2018

High School Diploma -

Falling Waters Academy
Nyahururu, Kenya
01.2005 - 12.2008

GED -

Uasin Gishu Primary School
Eldoret, Kenya
01.1996 - 12.2003

Skills

Excellent communication

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Timeline

Customer Service Representative

Interbrand Advertising
02.2018 - Current

Bachelor of Science - Accounting And Finance

KCA UNIVERSITY
01.2015 - 11.2018

Customer Service Representative

First Community Bank
06.2013 - 11.2015

High School Diploma -

Falling Waters Academy
01.2005 - 12.2008

GED -

Uasin Gishu Primary School
01.1996 - 12.2003
Rebecca KariukiCustomer Experience