REAGAN SIKUKU
Nairobi,Kenya
Summary
A highly skilled professional with a strong foundation in computer literacy, leadership competence, and critical thinking. Demonstrates exceptional effective communication, attention to detail, and motivational leadership. Proven ability to manage time efficiently and remain resilient under pressure. Expertise in change management, persuasive communication, and customer service excellence. Adept at written and verbal communication with cultural sensitivity and a customer service orientation. Strong skills in active listening, assertiveness, delegating effectively, team motivation, and resourcefulness.
Overview
7
7
years of professional experience
Work history
Supervisor
Rio Coffee & Restaurant
07.2023 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Fostered a positive work culture to boost employee morale.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed customer orders with speed and accuracy.
Waiter
Avery Lounge
11.2021 - 12.2022
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Advised on food and drink choices based on customer preferences.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
General Clerk
Shreeji Enterprise limited
08.2020 - 04.2021
Casual Worker
Roy Parcel Services Ltd
06.2019 - 08.2019
- Executed tasks promptly, resulting in improved output rates.
- Communicated well with team across multiple locations.
- Followed procedures diligently, resulting in fewer errors on the job.
- Adhered to company policies, safety procedures and performance standards.
Brand Ambassador (BlueBand and Royco Distribution)
Game Changer
12.2018 - 01.2019
- Documented and processed orders for customer purchases.
- Ensured proper visual merchandising standards were met in stores for enhanced product visibility.
- Promoted brand identity by maintaining consistent visual merchandising.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Engaged with potential customers and managed strong lead pipeline.
Brand Ambassador (Gotv Matatu Activation)
Game Changer
11.2018 - 12.2018
- Represented brand at trade shows and other industry events.
- Executed strategic brand presentations to enhance product awareness and consumer engagement.
- Attended promotional events representing the brand, enhancing company reputation.
Casual Worker
Eastleigh Airbase
07.2018 - 09.2018
- Responded promptly to changing production demands, demonstrating flexibility and adaptability.
- Executed tasks with precision and attention to detail in fast-paced environment.
Delight Solar School Program (Brand Ambassador)
EXP Momentum
09.2017 - 05.2018
- Facilitated trade agreements for economic growth and prosperity of home country.
- Understood personal and team targets and planned tasks to achieve deadlines.
- Prepared clear, on-point speeches for senior leaders and worked with executives on interview preparation.
- Engaged different digital communities to promote organisation and identified new audiences for outreach.
Education
Kenya Certificate of Secondary Education -
Misikhu Friends Boys' High School
01.2013 - 1 2016
Kenya certificate Of Primary Education - undefined
Sipala Primary School
01.2008 - 1 2012
undefined
Muhoroni Furaha Academy
Skills
- Computer literacy
- Leadership competence
- Critical-thinking
- Effective communication
- Attention to Detail
- Motivational leadership
- Time-management
- Resilience under pressure
- Change management
- Persuasive communication
- Customer services excellence
- Written and verbal communication
- Cultural sensitivity
- Customer service orientation
- Active listening
- Assertiveness
- Delegating effectively
- Team motivation
- Resourcefulness
Languages
English
Kiswahili
Personal Information
- ID Number: 35436849
- Date of birth: 01/27/98
- Gender: Male
- Nationality: Kenyan
- Marital status: Single
- Religion: Christian
Custom
- Traveling
- Listening to music
- Making new friends
- Doing music art
Timeline
Supervisor
Rio Coffee & Restaurant
07.2023 - Current
Waiter
Avery Lounge
11.2021 - 12.2022
General Clerk
Shreeji Enterprise limited
08.2020 - 04.2021
Casual Worker
Roy Parcel Services Ltd
06.2019 - 08.2019
Brand Ambassador (BlueBand and Royco Distribution)
Game Changer
12.2018 - 01.2019
Brand Ambassador (Gotv Matatu Activation)
Game Changer
11.2018 - 12.2018
Casual Worker
Eastleigh Airbase
07.2018 - 09.2018
Delight Solar School Program (Brand Ambassador)
EXP Momentum
09.2017 - 05.2018
Kenya Certificate of Secondary Education -
Misikhu Friends Boys' High School
01.2013 - 1 2016
Kenya certificate Of Primary Education - undefined
Sipala Primary School
01.2008 - 1 2012
undefined
Muhoroni Furaha Academy
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