Linux, Windows Operating Systems
Raymond Onyango Oniel's
Security Analyst
Nairobi
Summary
Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of Windows and Linux operating system, Office 365 applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT OFFICER
Pamela Steele Associates, Nairobi Offices
Remote
07.2017 - Current
- Provide technical support for staff including network connectivity, Office 365, conference rooms, printers, screens, phones, etc
- Perform application updates, security patches and configuration changes on network hardware, services, and management tools
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns
- Contributed to improving performance and client satisfaction metrics by making recommendations that were approved.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Volunteer
Strathmore University’s Community Outreach
Nairobi
05.2015 - 01.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
TECHNICAL SUPPORT OFFICER
Eprod Solutions Limited
Nairobi
05.2016 - 04.2017
- Coordinated staging and productions release, guaranteeing security, and speed to deliver value to our clients
- Edited the MySQL database backend to suit the client's needs using MySQL clients such as Heidi SQL
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Supported clients in more than 3 countries (Uganda, Kenya, Tanzania, and Ethiopia) in the information systems and use of the ERP
- Regularly communicated technical information to diverse audiences, including both technical and non-technical personnel, in a clear and concise manner.
- Identified and analyzed potential clients and ensured proper intake steps
- Integrated testing and the delivery process by coordinating the staging and productions release, guaranteeing security, and speed to deliver value to our clients.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Analyzed and developed service goals for in-bound call center
SOCIAL MEDIA MANAGER AND PR ASSISTANT
Go Sheng Services
Nairobi
02.2014 - 09.2015
- Provided general administrative duties (faxing, filing, photocopying, phone calls, maintenance of photo files
- Provided support to the public relations department and Implemented social media strategy for Go Sheng
- Implemented and managed social media campaigns
- Used social networking analytic tools (Twitter Counter, Google Analytics) to analyze the analytics
- Planned and coordinated the Community-Based FM presenter’s capacity building in 2015
- Designed and implemented social media strategies to align with business goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed relationships with influencers to grow reach of company and create wider visibility
Network Technician Intern
Pluton ICT Limited
Nairobi
05.2013 - 01.2014
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Maintenance Troubleshooting and computer maintenance
- Site survey, design, material and Cost estimates, and implementation of new networks
- Installation and configuring Network equipment
- Achievements
- Replaced a faulty fan system on a Cisco 3800 series router at the AFC Head Office
- Terminated several Cat 6A cables at the outlets and Patch panels at National Drought Management Authority offices country wide
Operations and IT Support Intern
Dyer and Blaire Investment Bank
Nairobi
10.2012 - 01.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Science - BACHELOR OF BUSINESS INFORMATION TECHNOLOGY (BBIT)
Strathmore University
Nairobi, Kenya 08.2017 - 12.2020
Associate of Applied Science - Diploma in Business Information Technology
Strathmore University
Nairobi, Kenya 05.2014 - 06.2015
Skills
Training and Facilitation Skillsundefined
Certification
Microsoft Certified: Security Operations Analyst Associate
Affiliations
ISACA 1624179
Internet Society of Kenya 2257288
Software
Azure, AWS, Google Cloud Basics
Splunk Basic
Additional Information
REFEREE:
- Mr. John Adams Opiyo
CTO/Founder – Buymore
Buymore Kenya
Tel: +254 713004221
Email: john@buymore.co.ke - Mr. Eddie Bernard Odhiambo
Head of Supply Chain - EACC
Cell Phone: +254 724 253 082
Email: eddie.oduor@gmail.com - Martin Muroki (MBA),
Head of Training & Consultancy,
The Kenya Institute of Bankers,
Cell phone: +254-717-885-978.
Email: mmmuroki@gmail.com
Timeline
Microsoft Certified: Security Operations Analyst Associate
02-2023
Microsoft Certified: Azure Fundamentals
02-2023
CyberOps Associate by Cisco
01-2023
Introduction to DevOps
12-2022
McKinsey Forward Program by McKinsey & Company
12-2022
Introduction to Cybersecurity Completion of Cybersecurity Essentials Completion of Cybertalents 3 months web security training.
07-2022
Data Science Foundations - Level 1 by IBM
02-2022
Bachelor of Science - BACHELOR OF BUSINESS INFORMATION TECHNOLOGY (BBIT)
Strathmore University
08.2017 - 12.2020
IT OFFICER
Pamela Steele Associates, Nairobi Offices
07.2017 - Current
TECHNICAL SUPPORT OFFICER
Eprod Solutions Limited
05.2016 - 04.2017
Volunteer
Strathmore University’s Community Outreach
05.2015 - 01.2020
Associate of Applied Science - Diploma in Business Information Technology
Strathmore University
05.2014 - 06.2015
SOCIAL MEDIA MANAGER AND PR ASSISTANT
Go Sheng Services
02.2014 - 09.2015
Network Technician Intern
Pluton ICT Limited
05.2013 - 01.2014
Operations and IT Support Intern
Dyer and Blaire Investment Bank
10.2012 - 01.2013
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