RASHID FARIDA OKANGA

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• Increased customer satisfaction by 10% by actively addressing concerns and ensuring timely resolutions
• Reduced operational costs through effective budget management and cost-saving strategies
• Collaborated with executive leadership on strategic planning initiatives to drive business growth
• Developed comprehensive training programs for staff, enhancing team performance and skill sets
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation
• Improved overall productivity with introduction of innovative process improvement initiative.
• Streamlined operational processes by identifying inefficiencies and implementing best practices
• Oversaw supply chain management, ensuring timely delivery of products and services to customers
• Built high-performance culture by recruiting top talent and promoting professional development opportunities for staff members
• Ensured compliance with industry regulations and company policies, mitigating potential risks
• Facilitated change management efforts, guiding teams through periods of transition and growth
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
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• Inspected cards and gaming equipment to verify proper functioning and good working order
• Conducted games such as poker, black jack and baccara by explaining rules, taking bets and delivering payouts
• Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service
• Skillfully managed cash float, accurately balancing chips at end of each shift with minimal discrepancies
• Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow
• Increased table game efficiency with effective chip handling and accurate card dealing techniques
• Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes
• Kept gaming areas clean and organized to maintain safe and secure environment
• Managed chips and money transactions with attention to detail to prevent fraud
• Controlled equipment such as roulette wheels to run games.
• Dealt cards and compared hands to determine winners of games such as blackjack.
• Dealt appropriate number of cards to each player and verify placed bets before starting game.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations
• Analyzed problems and worked with teams to develop solutions
• Contributed to positive team environment by collaborating with fellow interns on group projects and presentations
• Sorted and organized files, spreadsheets, and reports
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
• Participated in workshops and presentations related to projects to gain knowledge
• Prepared project presentations and reports to assist senior staff
• Interacted with customers by phone, email, or in-person to provide information
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
• Collaborated with senior management on new initiatives to build confidence

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• Conducted interviews with participants to assess eligibility
• Promptly corresponded with applicants and coordinated and conducted interviews
• Coded data from participant interviews
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
• Handled difficult situations tactfully during interviews while maintaining professional demeanor throughout
• Utilized advanced interviewing techniques to elicit honest and accurate responses from participants
• Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis
• Enhanced data accuracy by conducting thorough and detailed field interviews