Raphael Ndumia
Education (science)
Nyeri ,84
Summary
Dynamic Virtual Assistant with a proven track record at Fiverr, enhancing client experiences and streamlining communications. Expert in scheduling, office management, and adept at fostering client relationships through exceptional communication. Achieved a significant increase in meeting efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Language
Work History
Virtual Assistant
Fiverr
01.2020 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Bachelor In Science - Science Education
Kagumo Teacher Training College
Nyeri, KenyaVirtual Assistance And Administration - Virtual Assistance And Administration
Coursera
Global Skills
Scheduling and calendar management
Accomplishments
Successfully completed 100+ virtual assistance projects on Fiverr, achieving a 5-star client rating.
Streamlined administrative processes, reducing turnaround times by 20% for multiple clients.
Developed long-term relationships with 15+ repeat clients across various industries.
Recognized as a Level 2 Seller, maintaining exceptional service delivery and client satisfaction.
Proficient in tools like Microsoft Office, Google Workspace, Trello, and Canva for efficient task execution.
Timeline
Virtual Assistant
Fiverr
01.2020 - Current
Bachelor In Science - Science Education
Kagumo Teacher Training College
Virtual Assistance And Administration - Virtual Assistance And Administration
Coursera
Similar Profiles
Abhiraj VengadeshAbhiraj Vengadesh
Tutor at FiverrTutor at Fiverr
Benjamin SolaBenjamin Sola
Freelancer at FiverrFreelancer at Fiverr
Zahid AlamZahid Alam
Social Media Manager at FiverrSocial Media Manager at Fiverr
Malayeka ShahbazMalayeka Shahbaz
Freelancer/Digital Marketing Manager/Social Media Manager at FiverrFreelancer/Digital Marketing Manager/Social Media Manager at Fiverr
DAVID WANJUKI MAINADAVID WANJUKI MAINA
HEAD NON ACADEMIC PROGRAMS AND MARKETING at NYERI HILLSTEAD SCHOOLHEAD NON ACADEMIC PROGRAMS AND MARKETING at NYERI HILLSTEAD SCHOOL