RAPHAEL HOPE KUTWA
Western
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Hunters Paradise Cottages
Bungoma
09.2023 - Current
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
Supervisor F N B
Hunters Paradise Cottages
Bungoma
02.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Patient Experience Officer
Lifecare Hospitals
Bungoma
07.2022 - 02.2023
- Interacted positively with family members of patients while delivering compassionate care.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
Food and Beverage Supervisor
Ciala Resort
Kisumu
11.2021 - 06.2022
- Investigated customer complaints promptly and took corrective action as needed.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Trained new hires in proper food handling techniques and safety regulations.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Outlet Manager
Wells Hotels Limited
Mombasa
09.2020 - 03.2021
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Ensured compliance with health and safety regulations within the workplace environment.
- Reviewed monthly expense reports to ensure accuracy of charges and timely payments of invoices.
- Collaborated with upper management team to develop effective strategies for increasing store traffic and overall profitability.
- Analyzed financial data to identify areas of improvement for the business unit's success.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
Senior Supervisor
Inti Nikkei Restaurant By Jit – Japanese Peruvian Restaurant
Nairobi
03.2020 - 09.2020
- Identified areas for process improvement within the department.
- Trained new personnel on proper job functions and safety protocols.
- Developed monthly reports detailing progress towards project goals.
- Participated in strategic planning initiatives to improve operations.
- Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
Acting Assistant Food and Beverage Manager
Acacia Premier Hotel
Kisumu
02.2019 - 03.2019
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
Banqueting, Food & Beverage Supervisor
Acacia Premier Hotel
Kisumu
02.2017 - 02.2019
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Ensured compliance with health department regulations regarding food safety standards.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
Food and Beverage Supervisor
Alba Hotel, Meru
Meru
06.2015 - 11.2016
- Investigated customer complaints promptly and took corrective action as needed.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Resolved customer complaints promptly in a professional manner.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
Intern
Tribe Hotel – Gigiri
Nairobi
01.2015 - 03.2015
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate records of all activities performed throughout internship period.
- Helped maintain applicant tracking systems and recruiting metrics.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Mount Kenya University
Thika01.2015
Kenya Certificate Of Secondary Education - Kenya Certificate of Secondary Education
Musingu High School
Kakamega01.2010
Kenya Certificate of Primary Education - Kenya Certificate of Secondary Education
Kakamega Primary School
Kakamega01.2006
Skills
- Customer Service Skills
- Staff management skills
- Restaurant operations management
- Menu development
- Brand standards promotion
- Employee Retention
Additionalinformation
Certificate of Proficiency. Excellent institute of Professionals. The Theoretical and practical training was conducted in: Introduction to computers Windows operating system Word processing, spreadsheets, general ict skills, database management, internet and communication with emailing and keyboarding., Playing Hockey. (Western Jaguars Hockey Club) Traveling.
Personal Information
- ID Number: 29102681
- Date of Birth: 10/30/92
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
References
- Mr. Dan Kiveu, Food and Beverage Manager, Acacia Premier Hotels, Kisumu, 0729611002
- Mr. Obiero, Food and Beverage Manager, Ciala Resort, Kisumu, 0720013794
- Miss. Winnie Akama, Patient Experience Manager, Lifecare Hospitals, Bungoma, 0722320075
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
French
Elementary (A2)
A2
Affiliations
- Experience Hockey Player {Goal Keeper} who was voted as the Most Valuable Player, Western Region in the year 2010 and led the team to participating in the National Levels
Accomplishments
- Certificate of Service Excellence - Life Care Hospitals
- Most Valuable Player - Musingu High School
Timeline
Restaurant Manager
Hunters Paradise Cottages
09.2023 - Current
Supervisor F N B
Hunters Paradise Cottages
02.2023 - Current
Patient Experience Officer
Lifecare Hospitals
07.2022 - 02.2023
Food and Beverage Supervisor
Ciala Resort
11.2021 - 06.2022
Outlet Manager
Wells Hotels Limited
09.2020 - 03.2021
Senior Supervisor
Inti Nikkei Restaurant By Jit – Japanese Peruvian Restaurant
03.2020 - 09.2020
Acting Assistant Food and Beverage Manager
Acacia Premier Hotel
02.2019 - 03.2019
Banqueting, Food & Beverage Supervisor
Acacia Premier Hotel
02.2017 - 02.2019
Food and Beverage Supervisor
Alba Hotel, Meru
06.2015 - 11.2016
Intern
Tribe Hotel – Gigiri
01.2015 - 03.2015
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Mount Kenya University
Kenya Certificate Of Secondary Education - Kenya Certificate of Secondary Education
Musingu High School
Kenya Certificate of Primary Education - Kenya Certificate of Secondary Education
Kakamega Primary School
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