Rajoro Emmanuel Moro
Business Administration, Supply Chain Management
Nairobi,+254718243129
Summary
Dynamic professional with extensive experience as a Credit Relationship Officer at Numida Technologies, excelling in client assessments and financial analysis. Proven ability to lead teams and deliver exceptional customer service, ensuring compliance and achieving branch goals. Highly organized with strong communication skills, adept at managing loan portfolios and enhancing client relationships. Reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management.
Overview
4
4
years of professional experience
Work History
Credit Relationship Officer
Numida Technologies Kenya Limited
06.2024 - Current
- Conduct due diligence interviews with loan applicants via phone.
- Analyze financial data to validate applicants' business activities.
- Provide recommendations to the credit committee for loan approvals.
- Perform field visits for monitoring and collections.
- Maintain high service standards for customer interactions.
- Resolve complaints efficiently, while ensuring professionalism.
- Record accurate information in the CRM system for effective issue resolution.
- Stay informed about Numida's product offerings to assist clients accurately.
Acting Operations Manager, Kitengela Branch
Centenary Micro-enterprise Services
12.2023 - 05.2024
- Oversaw resource and staff management to achieve branch objectives.
- Developed and met branch goals, and performance metrics.
- Managed the branch portfolio effectively.
- Addressed customer and employee satisfaction issues promptly.
- Maintained high ethical standards, and ensured regulatory compliance.
- Shared best practices and competitive insights with other branches and headquarters.
Relationship Officer
Centenary Micro-enterprise Services
08.2023 - 12.2023
- Managed loan portfolio effectively.
- Assessed clients to determine creditworthiness.
- Identified target markets and developed client conversion strategies.
- Analyzed client borrowing and repayment behaviors.
- Performed additional duties as assigned.
Account Manager
Tugende Kenya Limited
08.2021 - 03.2023
- Conducted Marketing of the Company's products
- Conducted recruitment of new clients
- Vetted clients to ascertain their credit capabilities
- Approved/rejected clients based on their credit worthiness
- Assisted with administrative tasks and contributed overall smooth operations of the branch
- Loan portfolio management
- Contacted clients on debt to inquire of their payment status via call and field visits
- Collected outstanding daily and weekly debts from clients
- Maintained collections targets in terms of Effective Repayments, Cash Repayments and Portfolio at Risks
- Responded to clients' queries, complaints and suggestions
- Received inventories from suppliers
- Conducted inventory inspection and assessments
- Stored inventory in stores after inspection
- Issued inventory to user departments as per request
- Filled archived records
Store/Logistics Officer
Rabet Dealers Company Limited
02.2021 - 07.2021
- Conducted marketing surveys to ascertain prices
- Stock taking
- Issued items to users and received stock items from suppliers
- Raised purchase orders as per requisitions
- Filed and archived records
- Monitored quality and quantity of stocks
- Prepared related documents for goods transported
- Conducted daily logistics activities
Stores Assistant
Kisumu County Referral Hospital
Kisumu
11.2020 - 02.2021
- Issued stocks to user departments as per request
- Preserved correctness in the quality, value and security of the stored items while involving user departments
- Updated stock ledgers
- Checked stock ledger against their requests
- Received stock ledgers against their requests
- Received stock items and verified quality, quantity and shelve-life
- Arranged stocks in a manner that handling and movement within the store was effective
- Ensured effective and appropriate tagging of shelves, and various store sections while adhering to work set rules
- Adhered to safety procedures while maintaining customer service
Education
Business Administration With IT - Supply Chain Management
Maseno University
04-2021
Secondary Education - Kenya Certificate of Secondary Education
Arombo Mixed Secondary School
11-2014
Primary Education - Kenya Certificate of Primary Education
Dagoretti Muslim Primary School
12-2010
Skills
- Quality Control
- Supplier Relationship Management
- Communications skills
- Good mobilization skills
- Inventory management
- Ability to lead and manage a team
- Excellent customer service skills
- Highly organized
- Excellent time management skills
- Ability to work well in a team environment
Accomplishments
- Team Player of the Year 2024 at Numida Technologies: Recognized and awarded for consistently demonstrating exceptional teamwork and collaboration.
Testimonials
- 05/01/23, Completed a 21 day Business Development Coaching Program at The One Percent Club
- 10/10/22, Completed 21 courses in Financial Modelling and Valuation Analyst (ALX3)(FMVA)R Program at ALX
- 03/09/19, Attended a class Representative workshop at Maseno University's Board Room themed 'EFFECTIVE LEADERSHIP'
- 10/25/18, Attended a Western Kenya Universities and Colleges Supply Chain Students Conferences at Maseno University. THEME 'OPPORTUNITIES IN SUPPLY CHAIN'
- 06/29/15, Participated in ISO 9001:2008 QMS AWARENESS TRAINING at Digital Divide Data
References
- Mr. Odongo Robert Young, Supply Chain Manager, Pathcare Kenya Limited, +254727289195, odongorobertyoung@gmail.com
- Mr. Fred Okoth Ojowa, Store Manager, Kisumu County Referral Hospital, +254715490137, okothfredojowa@gmail.com
- Mr. Victor Ochola, Operation Manager, Centenary Micro-enterprise Services, +254711287041, ochovick@gmail.com
Timeline
Credit Relationship Officer
Numida Technologies Kenya Limited
06.2024 - Current
Acting Operations Manager, Kitengela Branch
Centenary Micro-enterprise Services
12.2023 - 05.2024
Relationship Officer
Centenary Micro-enterprise Services
08.2023 - 12.2023
Account Manager
Tugende Kenya Limited
08.2021 - 03.2023
Store/Logistics Officer
Rabet Dealers Company Limited
02.2021 - 07.2021
Stores Assistant
Kisumu County Referral Hospital
11.2020 - 02.2021
Business Administration With IT - Supply Chain Management
Maseno University
Secondary Education - Kenya Certificate of Secondary Education
Arombo Mixed Secondary School
Primary Education - Kenya Certificate of Primary Education
Dagoretti Muslim Primary School
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