Maven
RajeshGiri Goswami
IT Operations
Nairobi
Summary
Veteran in Finance with 20 Years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
IT Operations Professional
AIB-AXYS Africa Capital
Nairobi
05.2020 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Investigated system issues and implemented resolutions to reduce downtime.
- Participated in internal audits regarding quality management system.
- Enhanced and reconstructed computer systems to increase efficiency.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Established requirements to bolster management decision support reporting.
IT Senior Manager
Apexafrica Capital Ltd
Nairobi
06.2013 - 05.2020
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Customized and repaired technology based on staff requests.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Assisted in development of long-term strategies to grow department and resources.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Updated customers and senior leaders on progress and roadblocks.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated technical training and personal development classes for staff members.
- Wrote policy, procedure and manuals governing internal IT use.
Assistant Branch Manager
Diamond Trust Bank Plc
Nairobi
12.2007 - 05.2013
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over $100M in deposits and team 50 full and part-time employees.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Compiled financial data to comply with budget.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Maximized efficiency through effective resource allocation and employee management.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Supervised team of 50 branch employees and made recommendations regarding performance evaluations.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Implemented process improvements to increase productivity.
Education
Master of Science - Cyber Security
Liverpool John Moores University
11.2021 - Current
Post Graduate Program - Software Development
International Institute of Information Technology
Bangalore 11.2021 - Current
Advance Certificate - Cloud Computing And DevOps
Indian Institute of Technology
Roorkee 01.2022 - Current
MBA - Business Administration - International
Edith Cowan University
Australia 10.2009 - 03.2013
Skills
Cloud implementation
undefinedSoftware
Jenkins
Dockers
Kubernetes
Git
Terraform
Selenium
Timeline
Advance Certificate - Cloud Computing And DevOps
Indian Institute of Technology
01.2022 - Current
Master of Science - Cyber Security
Liverpool John Moores University
11.2021 - Current
Post Graduate Program - Software Development
International Institute of Information Technology
11.2021 - Current
IT Operations Professional
AIB-AXYS Africa Capital
05.2020 - Current
IT Senior Manager
Apexafrica Capital Ltd
06.2013 - 05.2020
MBA - Business Administration - International
Edith Cowan University
10.2009 - 03.2013
Assistant Branch Manager
Diamond Trust Bank Plc
12.2007 - 05.2013
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