rajesh pathak
hospitality industry
NYALI,mombasa
Summary
Hotel management professional with hands-on experience across hotel operations and property management systems, including Opera. Skilled in material control processes, inventory tracking, and operational documentation to support consistent service delivery.
Overview
4
4
Languages
15
15
years of professional experience
Work History
General Manager
BLISS RESORT (ISINYA RESORTS LTD)
MOMBASA , KENYA
03.2024 - Current
- Managed financial budgets, forecasting, and reporting to ensure fiscal responsibility and sustainability across all departments.
- Monitored expenses and allocated financial resources to achieve budget goals and maintain compliance.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Cultivated business culture prioritising performance optimisation and goal attainment among all staff.
- Selected and mentored senior staff, creating successful a successful leadership team.
Hotel Manager
BLISS RESORTS ( ISINYA RESORTS LTD)
07.2019 - 03.2024
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Led front desk service handling reservations, check-ins and check-outs.
- Addressed and resolved guest complaints with empathy and efficiency, turning negative experiences into positive outcomes.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
- Monitored hotel market pricing and activity to remain competitive.
- Maintained strict security standards to protect guests, staff and property.
- Planned and oversaw special events at hotel.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
Operations & Assistant hotel manager
BLISS RESORTS ( ISINYA RESORTS)
MOMBASA , KENYA
10.2017 - 07.2019
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Handled all guest complaints effectively and appropriately, offering smart solutions to maintain customer satisfaction.
- Effectively dealt with hotel issues regarding maintenance issues, shortages in staff, equipment problems and renovations.
- Coordinated maintenance and repair works to ensure the facility remained in excellent condition and compliant with regulations.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Closely monitored budgets and finances on [System], ensuring expenses stayed within resources and sales stayed on targets.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Promoted local entertainment and dining venues in partnership with area businesses.
Purchasing & Operation manager
BLISS RESORT (ISINYA RESORTS LTD)
MOMBASA , KENYA
08.2015 - 10.2017
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored staff performance and developed improvement plans.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Stores Manager
BLISS RESORTS (ISINYA RESORTS)
MOMBASA , KENYA
01.2012 - 08.2015
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed inventory levels, conducted stock takes, and reordered products to maintain optimal stock levels.
- Facilitated the smooth running of store operations, from opening to closing, ensuring high standards at all times.
- Led team meetings, communicated company updates, and motivated staff to achieve targets and improve performance.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
Education
WMC
WALLING,NEPAL Skills
- Budget oversight
- Inventory management
- Food and beverage knowledge
- Food and beverage operations
- Front office operations
- Hotel maintenance oversight
- Event management
- Guest relations
- Customer service
- Guest complaint resolution
- Staff management
- Staff training
- Performance monitoring
- Leadership
Languages
English
Advanced
C1
Hindi
Advanced
C1
Kiswahili
Upper Intermediate
B2
Punjabi
Upper Intermediate
B2
silent observative
- Through my observative nature, I prefer to quietly study the world around me before sharing my thoughts."
Timeline
General Manager
BLISS RESORT (ISINYA RESORTS LTD)
03.2024 - Current
Hotel Manager
BLISS RESORTS ( ISINYA RESORTS LTD)
07.2019 - 03.2024
Operations & Assistant hotel manager
BLISS RESORTS ( ISINYA RESORTS)
10.2017 - 07.2019
Purchasing & Operation manager
BLISS RESORT (ISINYA RESORTS LTD)
08.2015 - 10.2017
Stores Manager
BLISS RESORTS (ISINYA RESORTS)
01.2012 - 08.2015
WMC