RAJESH PATEL
Key Account Manager
Nairobi
Summary
70% working life was dedicated to the IT Industry and remaining to healthcare. I can visualize the flow of information to save lives, improve quality of life and reduce cost through effective use of information technology. I saw the need to combine my knowledge of people and systems with my desire for problem-solving. At the end of the day, my job involves people and provide synergy between medical suppliers and the end users who in this case are hospitals.
Overview
20
20
years of professional experience
Work History
Key Accounts Manager in the Medical Equipment Department
Harley’s Ltd
2 2023 - Current
- Sales and Marketing
- Identifying needs and providing solution to HDU and ICU department both in Kenya and Uganda
- Member of MSFE team reporting on Equipment, IVD and Surgical team.
- Weekly Sales meetings with Sales representatives reported on ZOHO for better visibility in form of BI dashboards, i.e. Meetings held with outcome and quotations status update
- Customer visits with regional sales representatives to move deals to closure.
- Implementation of both Sales and placement contracts of equipment
- Technical Support Department
- Technical Site survey to prepare site reports before implementation
- Introduction of Sales Maintenance contracts
- Target is new 25 contracts per quarter
- Upskill engineers to new ways to support equipment and installation.
Key Accounts Manager
Crown Healthcare Ltd (End to End Hospital Solution)
10.2019 - 12.2022
- Account manager for Tier One Hospitals in Kenya and their respective outreaches countrywide
- Identifying needs and providing solution to departmental head based on clinical needs
- Understanding of ways to influence C-level, business, and hospital departmental decision makers
- In close communication with Directors, C-Level management and manager regarding open issues and any new opportunities which require demonstration to users
- Managed team of two consultants who ensured existing business was managed in terms of hospital consumables and equipment supplies
- Project Manager for various hospital projects
- Worked with international suppliers to identify solutions with product demonstrations followed with commercial presentation, importation, and installation of product
- Co-ordinate meetings with Crown Healthcare HODs to address issues pretending to their department and keep channel of communication open till all parties are satisfied on agreed agenda.
Business Development Consultant
Bluekey Seidor (K) Ltd (SAP Platinum Partner - Kenya)
02.2017 - 10.2019
- Part of dynamic sales team
- Lead generation, initial prospect meeting preparation, company and SAP presentation, qualification, business case presentation, engagement solution proposal, negotiation, closure and contractual preparation, payment mobilization, hand over and kick-off meeting
- Provided end-to-end solutions and worked to identify ERP solution, network infrastructure, and cloud provider for IoT services.
Business Development Manager
Techbiz Infotech Ltd (SAP Silver Partner - Kenya)
02.2015 - 01.2017
- Identified and streamlined departmental processes
- Recruited competent members in support, sales, and marketing departments
- Introduced project management tools
- Led company SAP Business One events
- Reported to SAP Channel Manager
- Managed sales pipe analysis and Market Development Funds (MDF) management
- Identified new SAP partners.
Senior SAP B1 Consultant and Project Manager
Bluekey Software (K) Ltd (SAP Partner – Kenya)
03.2004 - 01.2015
- Overseeing the implementation of various SAP B1 & IsoMetrix projects
- Conducted steering meetings, blueprinting workshops, project realization, data migration, QA & testing, custom stationery design, user acceptance testing, process flow documentation, approvals/alerts and transaction notification setup, SAP B1 add-on configuration, handover, SAP B1 user training, crystal report writing, mock go-live, go-live and hand holding
- Managed multiple full lifecycle projects for implementation and integration of SAP Business One solution.
- Created and maintained accurate project plans
- Managed change control and identified project risks
- Prepared project reviews
- Contributed to continuous improvement of internal project management practices.
Education
No Degree - Institute of Data Processing Management (IDPM)
Intel Collage
Nairobi, Kenya 01.1996 - 03.1996
Skills
Relationship Management
Technical understanding
Account Acquisition
Contract Negotiation
CRM proficiency
Maritalstatus
Married
Nationality
British with Kenya Permanent Residence Status
Keyskills
- Healthcare Medical Equipment Solutions, 4 Years 6 Months, Harleys Ltd, 1 Year 5 Months, Crown Healthcare Ltd, 3 Years, Key accounts manager and customer relationship with the support of 8 regional sales representatives and 5 technical support staff. Introduced and implemented CRM and Support ticketing systems called ZOHO to bridge sales and support gaps for better customer satisfaction. I am an account manager for key trier one private and public hospitals in Kenya and Uganda. Key contributor to CMEs and Symposiums with the primary goal to market Harley’s as a medical equipment supplier with the support from our principles i.e., Edan, Urit, Aeonmed, and Heyer. Technical Support Head with a team of 5 bio medical engineers who use a new ticketing system called ZOHO Desk which I introduced in the department to better customer satisfaction and in turn leads to better sales. Currently implementing protocols, norms and KPIs in the department. Also, part of ERP team migrating to Oracle NetSuite regarding Functional specification and recommendation on integration to ZOHO CRM.
- Information Technology Solutions, 16 Years, Bluekey Seidor Africa, 14 Years, Techbiz infotech Ltd, 2 Years, (New 2024) Oracle NetSuite My learn completed 17 online explorer level courses. (New 2023) CRM - Zoho | Cloud Software Suite for Businesses i.e., CRM, DESK and Expense application ERP – SAP Business One HANA Sales and Presales Business Development Manager ERP - S/4HANA FICO Training ERPs – SAP Business One Functional Consultant and Project Manager. ERP - SAP Business One HANA Implementation / Upgrade. ERP – Access Accounting Software Implementation Consultant (http://www.theaccessgroup.com/) ERP - Crystal Report Developer Level 3 report designer. ISO Standards – IsoMetrix Business Development Manager and Configurator - Software managing business risk, legal compliance, governance, and sustainability (http://www.isometrix.com/) MCP - Database management – SQL Server
Keyattributes
- Extensive field sales experience
- Successful lead generation and go to market tactics and execution.
- Compelling value proposition development and communication
- Sales and business partner enablement
- Solid understanding of ways to influence C-level, business, and IT decision makers.
- Social media communication
- Strong written and presentation skills
Qualifications
- Certificate in Business Accounting, June – September 2009, Order of Merit Distinction
- Access Accounting and SAP Business One, June – July 2004
- IAT, Dec 2001 – May 2003
- Microsoft Certified Professional (MCP)
- Intel College IDPM, 1998 – 1999
- Arya Boys High School, 1994 – 1997
Professionalcoursesseminarsworkshops
- ERP – Foundational SAP Business One Presales Skills and Consultant (Web Assessment) - (03/2017)
- SAP Certified Application Associate – SAP Business One 8.8 (12/2012)
- SAP Business One Sales and Consultant Workshop (7/2012)
- IsoMetrix Configuration Consultant in South Africa (11/2011)
- Team Development Programmes called The ‘Ripple’ Effect (2010)
- SAP Business One Productivity Camp (11/2009)
- Solution Consultant SAP Business One 2005 in South Africa (05/2008)
- Discovering Oracle 9i Seminar (11/2003)
- MCP – Database Administration (2001)
- SAP World Day
- BlueKey Software Solution Enablement Programs.
Otherresponsibilitiesinterests
- Participated in the Standard Chartered Nairobi Marathon in 2007 & 2011
- Participated in the SAMOSA Festival 2012, which stands for the South Asian Mosaic of Society and the Arts.
- Member of Natural Kenya.
- Rotary Club 24 hours Paddle Kart
- Mount Kenya Clean-up Exercise
- Member of Lions Club
- Volleyball team captain
References
Provided on request.
Dateofbirth
10/03/70
Timeline
Key Accounts Manager
Crown Healthcare Ltd (End to End Hospital Solution)
10.2019 - 12.2022
Business Development Consultant
Bluekey Seidor (K) Ltd (SAP Platinum Partner - Kenya)
02.2017 - 10.2019
Business Development Manager
Techbiz Infotech Ltd (SAP Silver Partner - Kenya)
02.2015 - 01.2017
Senior SAP B1 Consultant and Project Manager
Bluekey Software (K) Ltd (SAP Partner – Kenya)
03.2004 - 01.2015
No Degree - Institute of Data Processing Management (IDPM)
Intel Collage
01.1996 - 03.1996
Key Accounts Manager in the Medical Equipment Department
Harley’s Ltd
2 2023 - Current
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