Desired Job Title
CUSTOMER SERVICE AGENT/Check-in AgentSALES & SERVICE WAITRESSWAITRESS/Restaurant HostessWork Type
Full TimePart TimeContract WorkGig WorkSeasonal WorkLocation Preference
On-SiteRemoteOpen to relocation: Yes
Open To Work
RAISA NANDWA
Customer service Agent
Nairobi,30
Work Preference
Summary
Customer Service Professional experienced in managing guest inquiries and facilitating smooth operations. Delivered positive client interactions through effective communication and problem-solving skills. Adapted and multi-tasked in fast-paced environments to enhance customer satisfaction and operational efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
CUSTOMER SERVICE AGENT/Check-in Agent
SWISSPORT
Nairobi
02.2016 - 06.2016
- Greeted and assisted arriving guests with efficient check-in procedures to enhance guest experience.
- Checked passengers in for flights, ensuring completion of necessary documents for smooth boarding.
- Maintained accurate records of passenger check-ins and departures and verified guest identification and payment methods.
- Answered incoming calls from customers regarding flight statuses, cancellations and delays.
- Followed up promptly on lost luggage inquiries, providing timely updates to customers for improved satisfaction.
- Assisted disabled passengers with wheelchair services.
- Assisted travelers in locating amenities and services throughout the airport.
SALES & SERVICE WAITRESS
MERICA HOTEL
Nakuru
06.2013 - 12.2013
- Greeting guests and providing exceptional customer service.
- Serving food and beverages for breakfast, lunch and dinner service and processing payments.
- Recommended menu options for à la carte and table d’hôte, catering to diverse dietary preferences and enhancing guest dining experience.
- Coordinated with kitchen staff to ensure timely food delivery, contributing to smooth service flow and guest satisfaction.
- Handled guest complaints by actively listening and offering viable solutions.
- Supported team members during peak hours to enhance overall service efficiency.
- Maintained high standards of personal hygiene and food safety throughout operations.
- Organizing restaurant layouts for both buffet and basic setups.
WAITRESS/Restaurant Hostess
NAS SERVAIR
Nairobi
01.2013 - 04.2013
- Greeted guests warmly upon arrival, seating them promptly.
- Engaged guests in friendly conversation to foster a welcoming atmosphere.
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated with team members to streamline operations and maintain service flow.
- Maintained a clean and organized dining area.
- Organized and stocked cutlery to enhance service efficiency and improve guest dining experience.
- Restaurant layout and set-up for buffet during breakfast, Lunch and dinner service.
- Food and Beverage preparation.
- Mise en place preparation.
Education
Certificate - Check-in Course And IATA Dangerous Goods Training
SWISSPORT
Nairobi,Kenya01-2016
Diploma - Travel And Tourism
EAST AFRICAN SCHOOL OF AVIATION
Nairobi,Kenya12-2014
Graduate Certificate - Food And Beverage Service
KENYA UTALII COLLAGE
Nairobi,Kenya10-2013
Skills
- Customer service
- Customer focus
- Time management
- Adaptability in fast-paced environments
- Customer focus
- Active listening
- Conflict resolution
- Adaptive team player
- Adaptive team player
Languages
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Certification
- Kenya Red Cross Certificate-Basic First Aid Course 2013
- ICDL(Internatinal Computer Driving Licence) 2011
Accomplishments
- Certificate of Appreciation Merica Hotel- Outstanding outside Catering Service 2013
Timeline
CUSTOMER SERVICE AGENT/Check-in Agent
SWISSPORT
02.2016 - 06.2016
SALES & SERVICE WAITRESS
MERICA HOTEL
06.2013 - 12.2013
WAITRESS/Restaurant Hostess
NAS SERVAIR
01.2013 - 04.2013
Certificate - Check-in Course And IATA Dangerous Goods Training
SWISSPORT
Diploma - Travel And Tourism
EAST AFRICAN SCHOOL OF AVIATION
Graduate Certificate - Food And Beverage Service
KENYA UTALII COLLAGE