Summary

Overview

Work History

Education

Skills

Timeline

RAINI GEDION

Nairobi

Summary

Proactive & Results-driven BPO and operations professional with 5+ years of experience supporting international executives across the USA and Europe in remote settings. Proven background in BPO operations, client engagement, quality assurance, and administrative support, with hands-on exposure to RFP/RFQ processes and procurement. Highly analytical, culturally fluent, and experienced in CRM systems, proposal support, and cross-functional collaboration in fast-paced BPO environments.

Overview

years of professional experience

Work History

SUPPLY CHAIN INTERN

Privatisation Authority

03.2025 - Current

Supported RFP and RFQ preparation, supplier evaluations, bid analysis, and contract documentation in compliance with PPRA regulations.
Assisted in vendor communications, bid clarifications, and stakeholder coordination, reducing procurement delays by 13%.
Maintained procurement records and prepared evaluation reports aligned with international procurement and audit standards.

ADMINSTRATIVE ASSISTANT

CxHero

04.2024 - 12.2025

Supported business operations through lead generation and B2B prospecting, bookkeeping assistance, and procurement analysis.
Conducted market research and data analysis, and preparing proposals and presentations to support decision-making at the C- level.
Handling Executives' Communication, email correspondence and preparation of meeting minutes.

ADMINISTRATIVE ASSISTANT

Optimate

01.2022 - 03.2024

Delivered virtual administrative support including scheduling, documentation, CRM updates, and reporting for remote sales & operations teams.
Maintained accurate CRM records and client interaction logs, improving follow-up efficiency by 21%.
Supported scalability of remote BPO operations through development of Standard Operating procedures.

OPERATIONS VA / ACCOUNT MANAGER

Legendary Podcasts LLC

04.2021 - 04.2023

Maintaining CRM and database systems (HubSpot CRM, Airtable) by conducting updates and cleanups.
Scheduling meetings and calendar management for the Founding team as well as the COO ensuring a streamlined flow of operations by 3%.
Lead generation for various clientele as per the outlined criteria, list building of prospects.

QUALITY ASSURANCE VIRTUAL ASSISTANT

Invisible Technologies Inc.

06.2020 - 02.2021

Conducted quality checks on client tasks to ensure the optimum quality of deliverables.
Reevaluated client feedback to ensure future operating protocols were updated to meet the dynamic client needs and specifications.
Campaign Email outreach, I was tasked with doing outreaches on behalf of my clients to their customers and colleagues, especially during product and service campaigns.
Audited offshore BPO workflows and deliverables to ensure compliance with SLAs improving quality assurance and control.