Rahim Jiwani
Nairobi
Summary
Seasoned General Manager with 25 years of experience working with international brands. Holds a Bachelor of Commerce degree and possesses expertise in analytical problem-solving, financial administration, human resources, and training & development. Proficient in Opera PMS and equipped with strong communication and marketing skills. Dedicated to contributing and enhancing the team's success.
Overview
29
29
years of professional experience
Work History
Multi Property General Manager
CityBlue CreekSide Hotel & Suite
Nairobi, Kenya
08.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
GENERAL MANAGER
The Emin Pasha Hotel & Spa, CityBlue Collection
Kampala
10.2023 - Current
- Oversee daily operations to ensure optimal business performance and continuity
- Develop and implement strategic initiatives to drive organizational growth
- Manage financial activities, including budget maintenance and expenditure optimization
- Establish and enforce comprehensive policies and processes to enhance operational efficiency
- Promote employee productivity and facilitate professional development opportunities
- Lead the recruitment and training of staff to cultivate a high-performing team
- Innovate and refine systems and procedures to improve efficiency and elevate quality standards.
GENERAL MANAGER
Sovereign Hotel, Kisumu
07.2023 - 10.2023
- Established and maintained strong relationships with business partners to identify new opportunities and drive growth
- Analyzed and optimized operational processes to reduce costs by 20%, resulting in improved profitability
- Developed and implemented a comprehensive marketing strategy that increased brand awareness and drove traffic to the website
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented.
OPERATIONS MANAGER
Southern Palms Beach Resort Mombasa
03.2023 - 06.2023
- Managing operations at a luxury property with 300 rooms, overseeing a team of 260+ staff members
- Playing a key role in upgrading and implementing new systems to enhance efficiency and guest satisfaction
- Acting as General Manager in the absence of the GM, assuming overall responsibility for the smooth functioning of the resort
- Collaborating with the Food and Beverage team to ensure effective cost control measures and strategic menu planning.
HOSPITALITY CONSULTANT
Jafco Investments LTD
12.2022 - 03.2023
- Develop a comprehensive hiring schedule and critical path for project milestones
- Oversee manpower planning, recruitment, and training processes
- Facilitate the appointment of key executives to ensure strong leadership
- Design and implement a pre-opening marketing strategy and advertising plan
- Review and provide guidance on the pre-opening and first-year operational budget.
HOSPITALITY PROJECT MANAGER
Hercules Engineering Ltd
Kampala
07.2020 - 12.2022
- Spearheaded comprehensive project lifecycle, ensuring meticulous planning, execution, and delivery within the hospitality sector
- Fostered cohesive team dynamics to drive project milestones and deliverables
- Upheld stringent quality assurance protocols to exceed customer satisfaction benchmarks
- Diligently administered project budgets, optimizing resource allocation and financial performance
- Cultivated strong relationships with stakeholders, aligning project objectives with business goals
- Implemented robust risk management strategies to mitigate potential project hurdles.
OPERATIONS MANAGER
Golden Tulip Hotel
10.2016 - 04.2020
- Responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and maintaining high standards of service
- My role includes managing front desk activities, F&B events, coordinating housekeeping and maintenance efforts, and ensuring efficient operation of all departments
- With a focus on optimizing processes, enhancing guest satisfaction, and driving operational excellence, I lead a dedicated team to achieve the hotel's strategic objectives and financial goals.
FRONT OFFICE MANAGER
Hotel Royal Orchid, Azure
06.2012 - 09.2016
- Spearheaded the pre-opening phase, orchestrating the establishment of Front Office operations, including Bell Desk, Concierge, Guest Relations, Business Center, Security, Housekeeping, and Gym facilities
- Directed the comprehensive setup of inventory systems for linen and equipment
- Led the recruitment and training processes for multiple departmental staff, ensuring a skilled and customer-focused team
- Developed and forecasted annual financial strategies, encompassing Revenue, Expense, and Repair & Maintenance budgets.
ROOMS DIVISION MANAGER
Tribe Hotel
06.2008 - 05.2012
- Spearheaded the pre-opening phase, orchestrating the setup of Front Office, Bell Desk, Concierge, Guest Relations, Business Centre, Security, and Housekeeping, including inventory management for linen and gym equipment
- Drove the recruitment and comprehensive training of cross-functional teams across multiple departments to ensure exceptional guest service and operational excellence.
DUTY MANAGER
InterContinental Marine Drive
03.2008 - 06.2008
- Managed the Reception team, ensured all guest requests were dealt with efficiently
- Performed day to day running of Reception, ensuring check in and check outs ran smoothly and to the Group standards.
DUTY MANAGER
Grand Sarovar Premier
10.2007 - 03.2008
- Expertly coordinated daily activities, leveraging outstanding organizational and planning skills for seamless business operations
- Skillfully directed diverse teams in high-pressure environments to ensure efficient operational execution.
ENTERTAINMENT MANAGER
Four Aces Casino
02.2003 - 12.2006
- As a Casino Entertainment Manager, I am responsible for planning, coordinating, and overseeing all entertainment activities within the casino
- My duties include selecting and booking performers, managing event schedules, and ensuring seamless execution of entertainment programs
- I work closely with marketing and operations teams to enhance guest experiences, drive foot traffic, and maintain a vibrant atmosphere
- By ensuring high-quality entertainment, I contribute to the overall success and appeal of the casino.
ROOMS CONTROLLER
J. W. Marriott Hotel
10.2001 - 02.2003
- I manage room inventory, allocation, and availability to optimize occupancy and revenue
- My responsibilities include coordinating with the front desk, housekeeping, and reservations teams to ensure efficient room assignments, handling overbooking situations, and maintaining accurate records of room status
- By ensuring smooth room operations, I contribute to an exceptional guest experience and operational efficiency.
NIGHT SUPERVISOR
Le Méridien
Pune
01.2000 - 09.2001
- To takeover from the previous shift including Cash Register management & deposit in safe
- Responsible to manage reservation register and action - pending guest departures, no-shows and next day reservations
- Post the Room Charges, Check-out the Paymasters, post the pending Banquet checks, check all Room Folios, check discounts packages etc.
FRONT OFFICE SUPERVISOR
Fariyas Holiday Resort
11.1995 - 01.2000
- As a Front Office Supervisor, I oversee the daily operations of the front desk, ensuring exceptional service delivery and smooth check-in and check-out processes
- My responsibilities include managing front desk staff, handling guest inquiries and complaints, and coordinating with other departments to enhance the guest experience
- I ensure that all front office activities are executed efficiently, maintaining high standards of hospitality and guest satisfaction.
Education
BACHELOR OF COMMERCE -
SVKM's Mithibai College of Commerce and Economics
Mumbai01.1995
Skills
- Analytical problem solving
- Financial administration
- HR and recruitment
- Training and development
- Problem-solving
- Knowledge of Opera, (PMS)
- Communication skills
- Marketing
Languages
- English
- Swahili
- Gujarati
- Hindi
Languages
English
First Language
Swahili
Elementary (A2)
A2
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Multi Property General Manager
CityBlue CreekSide Hotel & Suite
08.2024 - Current
GENERAL MANAGER
The Emin Pasha Hotel & Spa, CityBlue Collection
10.2023 - Current
GENERAL MANAGER
Sovereign Hotel, Kisumu
07.2023 - 10.2023
OPERATIONS MANAGER
Southern Palms Beach Resort Mombasa
03.2023 - 06.2023
HOSPITALITY CONSULTANT
Jafco Investments LTD
12.2022 - 03.2023
HOSPITALITY PROJECT MANAGER
Hercules Engineering Ltd
07.2020 - 12.2022
OPERATIONS MANAGER
Golden Tulip Hotel
10.2016 - 04.2020
FRONT OFFICE MANAGER
Hotel Royal Orchid, Azure
06.2012 - 09.2016
ROOMS DIVISION MANAGER
Tribe Hotel
06.2008 - 05.2012
DUTY MANAGER
InterContinental Marine Drive
03.2008 - 06.2008
DUTY MANAGER
Grand Sarovar Premier
10.2007 - 03.2008
ENTERTAINMENT MANAGER
Four Aces Casino
02.2003 - 12.2006
ROOMS CONTROLLER
J. W. Marriott Hotel
10.2001 - 02.2003
NIGHT SUPERVISOR
Le Méridien
01.2000 - 09.2001
FRONT OFFICE SUPERVISOR
Fariyas Holiday Resort
11.1995 - 01.2000
BACHELOR OF COMMERCE -
SVKM's Mithibai College of Commerce and Economics
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