RAHAB WAMBUI NG’ANG'A

• I was hired to offer clerical duties, data analysis, and report generation for production and sales
• Duties include Data management- using data collected to enhance productivity through analysis
• Account management- Managing Clients’ Accounts
• Planning- Ensure the weekly plans are adhered to and projections are presented in time.

• A logistics/ Electronic Cargo Monitoring, I was hired to oversee Operations in the Western region specifically: Eldoret, Kisumu, Nakuru, Malaba, and
• Busia
• Main roles included: Developing a sales and marketing strategy and implementing it, revenue collection in terms of subscriptions, developing strong relationships with customers, answering clients’ queries, identifying new business opportunities, and preparing sales reports
• Key Achievements:
• Increased client satisfaction by building strong relationships and addressing their needs promptly
• Increased revenue collection by 60% and 30% in new client acquisition quarterly
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs
• Implemented strategies to increase revenue from existing and new accounts through upselling
• Developed customized account plans for clients to help them achieve their business goals
• Negotiated prices, terms of sales, and service agreements.

• I was recruited to head the solar home systems sales and marketing department
• Main roles included:
• Developing and implementing Strategic plans, preparing sales and marketing plans, hiring, training, and mentoring sales teams, ensuring sales quotas are met, preparing sales budget, reporting to the management regularly, and being actively involved in sales and product promotion
• Key Achievements
• Led a high-performing sales team, providing coaching and ongoing support to ensure success
• Established performance metrics, tracking progress towards goals and making adjustments as necessary
• Increased sales by 30% to 100,000,000, including reduced running costs by 15% through keeping a lean yet efficient staff.

Hired to: recruit, train, coach, monitor, and mentor field sales representatives, push sales in the market with the teams, create new route-to-market, attend and chair weekly meetings, monitor progress, and set team targets teams

• Key Achievements:
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Developed and implemented business strategies to achieve business goals and stay competitive
• Managed and motivated employees to be productive and engaged in work
• Actively involved in the sales process, from prospecting to closing deals
• Recruited Chama/Informal groups, SACCOs as part of our sales strategy increasing our revenue by over 400% in the first year
• Resolved customer queries and ensured client follow-ups
• Gave feedback through reports to management and other relevant departments

• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance
• Utilized CRM systems to accurately track customer interactions and update account information
• Collaborated with teams to resolve complex customer issues promptly
• Assisted in the development of internal processes aimed at enhancing overall team productivity levels
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships
• Contributed to team success, consistently achieving performance metrics