Rahab Wakonyu Karugu

· Completing all tasks related to monthly Invoicing for all the brands

· Preparing payment requests for office bills & following on due reimbursements for expenditures.

· Facilitating payments to suppliers/vendors & assist Finance Department in follow up for VAT refunds.

· Ensuring timely & accurate processing and delivery of customer certified and stamped ETR invoices

· Complete all pre-delivery related administration tasks i.e. vehicle delivery, registration, insurance.

· Conducts regular quality assurance checks of each assigned task to ensure data is consistently and correctly updated.

· Manage the stock system and reporting any technical problems as necessary.

· Keep stock list records complete and up to date for new, used and fleet vehicles

· Advise and update the sales team on matters regarding stocks activity, files update so they are always aware of the current stock status.

· Conducting regular quality assurance checks with the sales manager and ensure correct authorization of new stocks ordering

· Market analysis in the motor industry per every quarter

· Completes all tasks related to ETR invoices, VAT refunds assigned by the unit supervisor, ensuring strict adherence to policies, guidelines and procedures.

· Coordinating movements of the driver & updating the movement sheet in the absence of the driver

· Assisting the Service Manager and Service Supervisor in staying on top of work orders in process.

· Processing of customers’ vehicle orders, and all associated administration while requesting security checks and updating data as appropriate.

· Processing vehicle orders, taxing vehicles, supporting Retail Managers to collate finance paperwork and order tracking details.

· Managing a heavy workload and prioritising work schedules

· Liaising between customers and our own in-house departments to ensure vehicles are ordered exactly to customer requirements

· Maintains complete and accurate records of all transactions taken and payments.

· Oversee data collection by researches assistants in the allocated areas

· Verify actual process in data collection by accompanying, spot checking or telephone back-checking

· Editing completed questionnaire for error and inconsistences and analysing and solving complex problems and make sound decisions

· Scans, rename and uploads documents

· Handle TI-Kenya finances related to the assignment as may be advanced while ensuring strict compliance and adherence with the Integrity.

· Liaise with TI-Kenya staff and any other appointed authority in the pursuance of the assignment.

· Hand over all finished interviews records and questionnaires to TI-Kenya staff or appointed authority.

· Complete other duties as assigned by Transparency International Kenya management.

• Cultivated interpersonal skills by building positive relationships with others.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proved successful working within tight deadlines and a fast-paced environment.

• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

· Managing all fleet customer’s vehicle account in Nairobi and branches county

· Make regular follow ups on clients to regarding payments.

· Monitoring the progress of vehicles in the workshop and made regular updates to the client.

· Interacted with customers regarding enquiries by phone or email.

· Work independently and contribute to overall operations of CMC motor group.

· Worked-hand-in hand with the service advisers to ensure that the customers are well received and attended to at the service reception

· Maintained call center database by entering information on CRM and assigning to the relevant departments

· Answered inquiries by clarifying desired information, researching, locating, and providing information and sell additional services by recognizing opportunities to up-sell accounts explaining new features

· Solved any customer complaints (i.e.) workshop, parts section, sales department. department while working with minimal supervision

· Maintain a high performance standard with attention to detail.

· Compiled a comprehensive monthly report on the challenges the customers faced and find solutions to it.