Rahab Thogoria Mathenge
Receptionist
Nairobi, Nairobi Province,30
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
IKEA Group
09.2021 - Current
Resolving customer complaints with empathy, boosting loyalty and repeat business.
Managed high-stress situations professionally, resolving disputes effectively.
Addressing customer concerns promptly, providing accurate information.
Building rapport through active listening, improving retention and feedback.
Cleaned and set up tables to promptly seat guests and reduce wait times.
Customer Service Manager
Ezdan Mall - Ezdan Holding Group
02.2018 - 08.2020
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Receptionist
Swatch Place Hotel
02.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Associate of Science - Certificate in Business Administration
05.2001 -
Associate of Science - Front Office Operations And Administration
05.2001 -
High School Diploma -
05.2001 -
High School Diploma -
05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Menu recommendations
Guest service
POS system operation
Cleaning and sanitizing
Tableside etiquette
Order management
Reservation handling
Timeline
Customer Service Representative - IKEA Group
09.2021 - Current
Customer Service Manager - Ezdan Mall - Ezdan Holding Group
02.2018 - 08.2020
Receptionist - Swatch Place Hotel
02.2017 - 01.2018
Premier Institute of Professional - Associate of Science, Certificate in Business Administration
05.2001 -
Premier Institute of Professionals - Associate of Science, Front Office Operations And Administration
05.2001 -
Rironi Secondary School - High School Diploma,
05.2001 -
Kerwa Primary School - High School Diploma,
05.2001 -