Rahab Thogoria Mathenge

Resolving customer complaints with empathy, boosting loyalty and repeat business.
Managed high-stress situations professionally, resolving disputes effectively.
Addressing customer concerns promptly, providing accurate information.
Building rapport through active listening, improving retention and feedback.

Cleaned and set up tables to promptly seat guests and reduce wait times.

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.