Travelling and networking
Rael Muriithi
Event Concierge
Miami,FL
Summary
Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, good people skills and organized approach to multitasking. Adept at taking accurate orders quickly to maximize turnover. Focused on keeping work areas neat, being professional at all times and meeting sales goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Order Taker
W South Beach Hotel
Miami Beach, FL
01.2022 - Current
- Entered orders into computer system quickly and in proper sequence.
- Checked outgoing orders for accuracy before delivery.
- Received and followed pick sheets to gather merchandise for customer orders.
- Prepared and packed boxes for overnight delivery.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Used downtime between customer orders to fulfill other guest services.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Suggested upgrades and additional items to meet upselling goals.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Managed over 50 customer calls per day and also have aided in increasing sales by 10% .
Hostess
The Greenbrier Resort
White Sulphur Springs, WV
09.2021 - 12.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Recorded available tables after seating each party using specialized seating software.
- Informed servers of newly seated parties for speedy service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 90%
Food Runner
The Greenbrier Resort
White Sulphur Springs, WV
06.2021 - 09.2021
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Refilled condiments on each table between guests or during slow periods.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Delivered correct food items to tables according to order documentation.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with regular customers.
- Organized and replenished supplies at food stations to optimize team performance
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
Education
Bachelor of Science - Hospitality Administration And Management
Kenya Methodist University
Nairobi Kenya 05.2020 - Current
Bachelor of Science - Agronomy And Crop Science
Egerton University
Njoro Kenya 09.2015 - 09.2019
Skills
Guest relations
undefinedInterests
Mountain climbing
Timeline
Order Taker
W South Beach Hotel
01.2022 - Current
Hostess
The Greenbrier Resort
09.2021 - 12.2021
Food Runner
The Greenbrier Resort
06.2021 - 09.2021
Bachelor of Science - Hospitality Administration And Management
Kenya Methodist University
05.2020 - Current
Bachelor of Science - Agronomy And Crop Science
Egerton University
09.2015 - 09.2019
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