Rachel Yvette Odida

• Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
• Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
• Evaluated potential acquisition targets by conducting rigorous due diligence processes, ultimately supporting company expansion goals.
• Spearheaded the development of strategic partnerships with different vendors and Hotels, resulting in increased market reach and revenue growth.
• Train a team of 10 staff on how to search for available flights, shop for prices, create customer PNR and issue air tickets.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often at the beginning of every year.
• Spearheads the management meeting to discuss the business local issues and future trends, and advise on strategies.

• Analyzed sales and marketing data for improved strategies.
• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Championed the Integration of Lipa Na M-PESA into customers' existing solutions to improve customer experience and penetrate new Markets.
• Championed the development of a Loyalty/Retention program for Lipa Na M-PESA customers that stimulated Usage and retention of Lipa Na M-PESA Customers.
• Leveraged on usage and growth of M-PESA payments services, identified opportunities for product diversification into new offerings and converted those opportunities into new business aimed at increasing revenue /retention and usage growth.
• Developed a sales Support strategy that ensured all sales teams were well equipped with relevant product knowledge in order to adequately serve the customers.
• Organized Seminars and forums for clients for the training on B2B, B2C, an C2B Lipa na M-PESA transaction service.
• Hired and trained Sales team under my department.
• Ensuring targets are met within specific time.
• Offering training forums for clients for a clear understanding of the product through a power point presentation.

ACHIEVEMENTS.

• Achieved Lipa na M-PESA Customer retention through direct customer engagement, by organizing quarterly training and presentation forums.
• I was able to identify prospective opportunities and converted them into new business, which was an achievement for me to increase the company's revenue by 20%.
• It was an achievement for me to carryout market intelligence and to come up with new strategies that enabled my team to overcome the Market competition.

• Led and trained trade development representatives TDRs in my located regions on new changes concerning M-PESA including new activities to be carried out.
• Monitored the team's daily KPI's and ensured all expected achievements met by TDRs.
• Compiled reports and maintained data of achievements as segmented in weekly, monthly and quarterly for easier reporting and planning.
• Informed agents on M-PESA and Safaricom products.
• Attended to M-PESA Clients with problems, to ensure customer satisfaction, managing 30 call rate per day.
• Monitored the outlets to ensure they are well branded before approving and delivering till.
• Educated M-PESA agents in my region on Anti money laundering and need for installing Safaricom internet.
• Suspended M-PESA agents who do not adhere to M- PESA rules.
• Monitored competitor's strength in the market and looking for strategies to overcome competition.

ACHIEVEMENTS

• I managed to organize seminars and workshops quarterly both internally and externally within Safaricom to give training on: Anti-Money Laundering, Customer Care and relationship retention, KYC operational procedures, Till delivery and Training, Merchandise Management and Positioning, and after Sales Services

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Educated customers and sales people on new products provided by Wananchi and Reena such as Zuku internet, router, switch, computers, laptops, ETR machines, e.t.c.
• Identifying clients and educating them on the need to have Zuku internet, the use of routers, switches, and ETR machines.
• Making sales on behalf of the company

ACHIEVEMENTS.

• I managed to Surpass sales targets by 30%, one of my greatest achievements here being my first job.
• I was able to build my personalities which has helped me throughout in building my career in sales and business development.