RACHEL MUMBI MUNGAI
Nairobi
Summary
Dynamic banking professional with over 18 years of success in crafting and implementing innovative transactional and digital payment solutions across various markets. Passionate about enhancing customer experiences and driving sustainable revenue growth. Skilled in guiding cross-functional teams, championing digital adoption, and developing tailored, analytics-driven financial solutions that respond to evolving market trends.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Transactonal Solutions Manager
Stanbic Bank
06.2020 - Current
- Proficient in selling client solutions encompassing payments, collections and Trade Finance products
- In charge of a customer base, ensuring the attainment of both financial and non-financial business objectives
- Responsible for collaborating with internal teams to ensure optimal client experience and continuous product improvement, resulting in enhanced customer satisfaction
- Achieved a remarkable 20% growth in client revenue in 2024 through the expansion of my client portfolio's asset book and deposits
- Spearheaded and supervised the execution of tailor-made payments and collection solutions across a diverse range of client portfolios
- Established and nurtured robust business relationships with both new and existing customers
Head, Channel Implementation
Stanbic Bank Kenya
06.2017 - 05.2020
- Led a channel implementation team with a primary focus on onboarding clients onto digital platforms, ensuring optimal channel utilization, and enhancing channels to align with client requirements
- Directed agile, cross-functional teams to deliver customized digital payment and collection solutions, significantly enhancing client efficiency and satisfaction
- Executed client solutions spanning across Cash Management, Trade Finance, and Investor Services products, addressing a wide range of financial needs
- Actively promoted a culture of ethical business practices by proactively engaging clients and conducting ongoing risk assessments and solutioning assessments
Business Manager
04.2016 - 05.2017
- Provided strategic analytical insights directly influencing the product and market expansion strategies for the East African region, driving increased customer adoption and revenue growth
- Quantified and presented comprehensive analyses to the East African management team, assessing the impact of economic fluctuations, market dynamics, changes in customer requirements, and competitive landscapes
- Monitored, tracked, and reported on financial performance and sales activities across all product lines, encompassing Cash Management, Trade Finance, and Investor Services
Client Access Manager
Stanbic Bank Kenya and Standard Bank South Africa
01.2010 - 03.2016
- I played an integral role in executing the Client Access strategy, with a particular emphasis on Client Implementation and Network Management within the Transactional Products and Services function in Kenya and South Sudan
Education
MBA - MBA With Data Analytics
Nottingham Trent University
01.2022 - 12.2024
Honours Degree - Information Systems
University of South Africa (UNISA)
01.2009 - 12.2011
Bachelor of Science degree - Information Technology, Information and Knowledge Systems
University of Pretoria
01.2003 - 12.2006
Skills
Project Planning/Execution
Leadership
Omega Credit Skills
Business Presentation Skills
undefinedAdditional Information
Joe Alaro
Executive & Head, Corporate Banking
Stanbic Bank Kenya
Mobile: 0733 753 279
Esther Waititu
Chief Financial Services Officer
Safaricom Plc
Mobile: 0739 741 644
Charles Kiarie
Regional Sales Director
Visa
Mobile: 0722 804 131
Timeline
MBA - MBA With Data Analytics
Nottingham Trent University
01.2022 - 12.2024
Transactonal Solutions Manager
Stanbic Bank
06.2020 - Current
Head, Channel Implementation
Stanbic Bank Kenya
06.2017 - 05.2020
Business Manager
04.2016 - 05.2017
Client Access Manager
Stanbic Bank Kenya and Standard Bank South Africa
01.2010 - 03.2016
Honours Degree - Information Systems
University of South Africa (UNISA)
01.2009 - 12.2011
Bachelor of Science degree - Information Technology, Information and Knowledge Systems
University of Pretoria
01.2003 - 12.2006
Similar Profiles
Lebonetse MokgweLebonetse Mokgwe
MIS Manager at Stanbic BankMIS Manager at Stanbic Bank
Edson MatonkaEdson Matonka
Account Support at Stanbic BankAccount Support at Stanbic Bank
Stephen MpuyaStephen Mpuya
Head Business Solutioning at Stanbic BankHead Business Solutioning at Stanbic Bank