Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Atieno Arony

Rachel Atieno Arony

Summary

Dynamic professional with extensive experience in customer relations and data entry, notably at Red Square Bar & Resort. Proven ability to enhance operational efficiency and reduce errors through quality assurance measures. Skilled in office management and adept at multitasking, ensuring a welcoming environment while maintaining accurate records.

Overview

9
9
years of professional experience

Work History

Receptionist

Red Square Bar & Resort
06.2023 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

Intern

National Industrial Training Authority
09.2022 - 12.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.

Data Entry

Mkopa Company
01.2015 - 03.2018
  • Improved team efficiency, training new staff on data entry protocols and software.
  • Provided general administrative support including data entry, document preparation, and mail distribution.
  • Reduced data entry errors with thorough quality assurance measures and regular audits.
  • Reduced errors in billing data entry through implementing automated validation checks.
  • Supervised data entry staff, maintaining accurate records of incoming and outgoing shipments.
  • Supported plant management with accurate record keeping, data entry, and document preparation.
  • Enhanced operational efficiency by suggesting and implementing improvements to data entry workflows.

Education

Associate of Arts -

Nairobi Industrial Institute
04.2001 -

High School Diploma -

Uluthe Mixed Secondary School
04.2001 -

High School Diploma -

Ninga Primary School
04.2001 -

Skills

    Data entry

    Telephone skills

    File management

    Office management

    Administrative support

    Customer/Client relations

    Customer and client relations

Timeline

Receptionist

Red Square Bar & Resort
06.2023 - 02.2024

Intern

National Industrial Training Authority
09.2022 - 12.2022

Data Entry

Mkopa Company
01.2015 - 03.2018

Associate of Arts -

Nairobi Industrial Institute
04.2001 -

High School Diploma -

Uluthe Mixed Secondary School
04.2001 -

High School Diploma -

Ninga Primary School
04.2001 -

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Rachel Atieno Arony