Rachael Muthoni Kagwima
Procurement
Summary
Self-motivated professional with hands-on experience in assisting in implementing strategies to drive supply chain performance improvements. Adept at monitoring inventory levels, nurturing supplier relationships, maintaining procurement records, and preparing promptly reports. Possesses vast knowledge of Public Procurement and Asset Disposal Act (PPADA) 2015 combined with excellent interpersonal and teamwork skills.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
7
7
years of professional experience
Work History
Stores person
Philmed pharmaceuticals
Nairobi , Nairobi city
12.2022 - 02.2023
- Remained up-to-date on current product trends, regularly attending key trade shows to evolve current stock offerings.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and pricing to reflect discounts and offers.
- Documented stock count and operations to track usage and procurement.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Customer Care Agent
Airtel Kenya (Altruist Technologies)
01.2019 - 01.2022
- Providing technical assistance to clients
- Answering to customers reviews and feedbacks
- Availing information concerning the companies product to clients
- Resolution of any emerging problems that a client might face with accuracy and efficiency
- Keeping records of customer interactions
- Processing customer accounts
- Filling documents
- Managed, troubleshot and solved customer issues with [Number]% first call resolution.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
ATTACHÉ
Kenya Rural Roads Authority
12.2017 - 03.2018
- Assisted in preparing contracts and purchase orders within the guidelines of the applicable laws, procedures, and policies in place
- Ensured purchasing orders and/or contracts are authorized per the approval matrix in place
- Participated in managing the incoming stock according to Kenya Rural Roads Authority warehousing and stock Management standards
- Ensured all the stock discrepancies/damages are properly documented, investigated, and reported to the management
- Received, opened, and assisted in evaluating tenders and selecting the lowest bidder
- Provided administrative support for all procurements and maintained the official contract files
- Maintained records of purchases, pricing, and other important data review and analyzed all vendors/suppliers, supply, and price options
Sales and marketing associate
Platinum Credit limited
Nairobi, Nairobi
04.2016 - 04.2017
- Presented weekly sales reports to analyse performance and highlight value-add opportunities.
- Responded to marketing leads to build client bases according to region KPIs.
- Set up accounts in CRM systems and maintained up-to-date client records.
- Fielded calls and chat requests to identify leads and opportunities.
- Closed leads to increase client bases and revenue opportunities.
- Assisted in outbound or inbound marketing activities by demonstrating expertise in various areas.
Education
Diploma - Supply Chain Management
Railway Training Institute
Kenya Certificate of Secondary Education - undefined
Mwangaza Secondary School High School
Bachelor of commerce - Supply chain management and procurement
Kenyatta university
Nairobi09.2024
Skills
Supply Chain Managementundefined
Hobbies
- Reading articles
- Taking long walks
Referees
Kenya Rural Roads Authority
Procurement manager
Solomon Mutangili
0723514543
Altruist technologies (Airtel-kenya)
Business operations manager
Florence Nyambura
0725267478
Timeline
Stores person
Philmed pharmaceuticals
12.2022 - 02.2023
Customer Care Agent
Airtel Kenya (Altruist Technologies)
01.2019 - 01.2022
ATTACHÉ
Kenya Rural Roads Authority
12.2017 - 03.2018
Sales and marketing associate
Platinum Credit limited
04.2016 - 04.2017
Diploma - Supply Chain Management
Railway Training Institute
Kenya Certificate of Secondary Education - undefined
Mwangaza Secondary School High School
Bachelor of commerce - Supply chain management and procurement
Kenyatta university
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