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RABIA MEL ADHIAMBO
Customer Service Representative
Kisumu
Work Preference
Job Search Status
Open to workDesired Job Title
Customer Service RepresentativeSales ExecutiveReceptionist AdministratorPersonal AssistantWork Type
Full TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Kisumu, Kenya
Open to relocation: Yes
Important To Me
Career advancementCompany CultureHealthcare benefitsPersonal development programsWork-life balanceSummary
Customer service representative with expertise in building strong client relationships and optimizing service delivery. Demonstrated success in analyzing feedback and implementing improvement strategies, resulting in timely order management and effective problem resolution. Committed to enhancing customer experiences and contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Sales Person and Customer Care
Kisumu Concrete Products
Kisumu
01.2022 - Current
- Executed proactive customer outreach and analyzed feedback to enhance service quality.
- Maintained effective communication with clients to cultivate strong relationships.
- Handled customer complaints and developed strategies to improve customer experiences.
- Responded promptly to customer reviews, addressing concerns and improving client satisfaction.
- Managed orders, ensuring timely follow-ups for existing and new clients.
- Processed orders and transactions efficiently, meeting client needs.
- Generated weekly reports detailing sales and marketing performance.
- Answered inquiries about company products and services, providing accurate information.
Receptionist
Kisumu Concrete Products
Kisumu
01.2020 - 01.2022
- Welcomed all customers at reception, addressing inquiries and ensuring satisfaction.
- Managed incoming calls, efficiently transferring and placing outgoing calls to ensure seamless communication.
- Provided necessary information to phone customers while meticulously recording inquiries.
- Ensured cleanliness of front office, maintaining a professional environment at all times.
- Executed various office tasks to support daily operations, enhancing workflow and contributing to overall office efficiency.
- Reconciled daily office purchases while maintaining accurate stock sheets and cash sale vouchers to uphold financial integrity.
Waitress
Quorum Hotel
Kisumu
01.2017 - 01.2019
- Ensured exceptional service delivery to all customers throughout interactions.
- Resolved customer complaints, increasing customer satisfaction and fostering loyalty.
- Addressed customer calls, delivering timely feedback to improve service interactions.
- Coordinated room bookings, enhancing overall customer experience.
Education
Diploma - Business Management
11-2026
Kenya Certificate of Secondary Education (KCSE) - Siaya, Kenya
01-2016
Skills
- Customer relationship management
- Sales forecasting
- Customer feedback analysis
- Recordkeeping
- Microsoft Office
- Computer literacy
- Team collaboration
- Leadership
Personal Information
- Gender: Female
- Nationality: Kenyan
LANGUAGES
English, Kiswahili, Dholuo
Timeline
Sales Person and Customer Care - Kisumu Concrete Products
01.2022 - Current
Receptionist - Kisumu Concrete Products
01.2020 - 01.2022
Waitress - Quorum Hotel
01.2017 - 01.2019
Kenya Institute of Management - Diploma, Business Management
Nyamira Girls' High School - Kenya Certificate of Secondary Education (KCSE), Siaya, Kenya