Queenter Ochieng

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Streamlined sales processes for improved efficiency and customer satisfaction.

• Attending to incoming calls/make calls to respond to customers inquiries/walk – in customers

• Handle sales correspondence with regards to product inquiry

• Responding to complaints from customers and escalate it to the sales team for immediate action

• Handle active customer communication presale during sales order fulfillment and after sales

• Handle the processing of all orders with accuracy and timelines

• Inform clients of unforeseen delays or problems

• Monitor implementation of sales process, identify shortcomings and propose improvements

• Assist in the preparation and organizing the promotional materials or event

• Support field sales team with quotation generation, proposal preparation and tender preparation/prequalification

• Proactive sales calls to offer support to installation sites across the country for purposes of ensuring accessories are adequately supplied

• Keep records of all quotations, tenders, comprehensive installation base and other important working records, including LPOS with status update

• Liaise with procurement department for timely importation of ordered items/stock items

• Take part in price generation and validation/approvals before sharing any quotation/tenders/proposals

• Working closely with the warehouse team to have up-to-date information on stock

• Working closely with call center/service enquiries for generation of service quotations

• Manufactured and compiled components to integrate into final product designs.
• Assisted senior engineers in creating innovative solutions for complex engineering problems.
• Conducted extensive literature reviews to stay current on industry trends and best practices, ensuring optimal design strategies were employed.
• Developed comprehensive technical documentation, streamlining communication between team members.

• Conducting comprehensive inventory management of medical equipment at Ahero County Hospital and its affiliated facilities.

Training clinicians and healthcare staff on the proper usage and maintenance of medical equipment.

• Ensuring the continuous availability of essential utilities, such as water and electricity, within the facility.

• Developing and constructing diagnostic machines to enhance medical services.

• Providing expert advice on the application and integration of instrumentation within a clinical setting.

• Evaluating and ensuring the safety and efficacy of medical devices and equipment.

• Conducting research on new materials and technologies for medical product development.

• Advising hospital administration on the planning, acquisition, and utilization of medical equipment.

• Assisting in the installation and calibration of new medical devices and machinery.

• Collaborating with biomedical engineers and technicians to troubleshoot and resolve equipment issues.

• Supporting the implementation of preventive maintenance schedules to minimize equipment downtime.

• Documenting and reporting on equipment performance and maintenance activities.

• Participating in the development and updating of standard operating procedures for equipment handling and usage.

• Coordinating with suppliers and manufacturers for equipment procurement and technical support.

• Ensuring compliance with relevant health and safety regulations and standards in the handling of medical devices.

• Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
• Conducted energy audits on existing systems to recommend efficiency improvements, fostering environmental sustainability.
• Facilitated adoption of new software tools among engineering team, boosting productivity and project management capabilities.
• Developed and maintained project documentation, ensuring all team members had access to current specifications and designs.

• Maintenance of Medical Equipment: Conduct routine maintenance and calibration of medical equipment to ensure functionality and safety.

• Troubleshooting and Repairs: Diagnose and repair faults in medical devices, ensuring minimal downtime and continuity of healthcare services.

• Installation of Medical Devices: Assist in the installation and setup of new medical equipment, ensuring they meet the required standards and specifications.

• Equipment Inventory Management: Maintain accurate records of medical equipment inventory, including details of maintenance schedules and repairs.

• User Training: Provide training and support to healthcare staff on the proper use and handling of medical equipment.

• Compliance and Safety Checks: Ensure that all medical devices comply with relevant safety standards and regulations.

• Collaboration with Healthcare Professionals: Work closely with doctors, nurses, and other healthcare staff to understand their needs and ensure the equipment supports patient care effectively.

• Research and Development: Assist in researching new technologies and advancements in medical equipment to

keep the hospital’s technology up-to-date.

• Quality Assurance: Participate in quality assurance activities to ensure high standards of patient care through reliable medical equipment.