PURITY WANJIRU MAINA
Nanyuki
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills honed at Seasons Hotel. Proven ability to enhance guest experiences through effective communication and attention to detail. Recognized for fostering teamwork and resolving customer complaints.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager
Seasons Hotel
Maralal
02.2026 - Current
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Overseeing all hotel departments such as housekeeping, reception, food service, and maintenance.
- Monitoring hotel revenue, room bookings and profitability.
- Making sure the hotel follows health, safety and legal regulations.
- Overseeing hiring, training and managing hotel employees.
- Setting goals and strategies for the hotel and making decisions to improve services and increase business growth.
Front desk officer / Service Attendant
Seasons Hotel
Maralal
11.2023 - 02.2026
- Received incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Set-up and arranged conference halls and catered to the specific hall arrangement requirements of clients.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Tour Guide Volunteer
Karen Blixen Museum
Nairobi
05.2019 - 02.2020
- Evaluated tour effectiveness through visitor surveys, using feedback to continuously improve presentation style and content delivery.
- Received positive feedback from visitors, contributing to an overall increase in repeat attendance.
- Contributed to the creation of accessible tour materials for visually impaired guests, promoting inclusivity within the organization’s offerings.
- Enhanced visitor experience by providing informative and engaging tours of the facility.
- Handled visitor inquiries professionally, offering additional resources when necessary.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Tour Guide Intern
Karen Blixen Museum
Nairobi
05.2019 - 08.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
Management Intern
Kenya Wildlife Service
Tsavo - West National Park
06.2017 - 08.2017
- Maintained detailed records of project progress, ensuring accurate documentation was readily available for review by senior management.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
Education
Bachelor of Science - Hospitality and Tourism Management
Kenyatta University
Nairobi01-2019
Certificate - Leadership Development and Mentorship
Kenyatta University
Nairobi01-2018
Computer packages Studies
Northwood College
Nanyuki01-2014
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Njonjo Girls High School
01-2013
Skills
- Reliability and punctuality
- Team player
- Customer service
- Driving customer satisfaction
- Attention to detail
- Verbal and written communication
References
- Dan Marc Oballah, HRM, Seasons Hotel, 0724753644, marcdan33@gmail.com
- Venessa Kageha, Supervisor, Karen Blixen Museum, 0728600834, Venessa.kageha@gmail.com
- Victor Mukabana, Colleague, Kenya Wildlife Service, 0713 595240
Timeline
Manager
Seasons Hotel
02.2026 - Current
Front desk officer / Service Attendant
Seasons Hotel
11.2023 - 02.2026
Tour Guide Volunteer
Karen Blixen Museum
05.2019 - 02.2020
Tour Guide Intern
Karen Blixen Museum
05.2019 - 08.2019
Management Intern
Kenya Wildlife Service
06.2017 - 08.2017
Bachelor of Science - Hospitality and Tourism Management
Kenyatta University
Certificate - Leadership Development and Mentorship
Kenyatta University
Computer packages Studies
Northwood College
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Njonjo Girls High School