Purity Wahiu
Nairobi
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
11
11
years of professional experience
Work History
Director and Managing Partner
Stellar Bets
10.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Drove significant market share growth with launch of innovative product lines.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded strategic partnerships with industry leaders to expand market reach, significantly enhancing company's visibility and growth.
Operations Manager
Palms Bet
08.2022 - 09.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Chief Operation Officer
Inbet Kenya
06.2020 - 07.2022
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Improved supply chain efficiency by negotiating favorable contracts with vendors and streamlining inventory management processes.
- Supported business growth through strategic planning and process development.
- And cross-departmental collaboration.
- Made decisions with broad and positive impact on security management operations.
- Established strong partnerships with external stakeholders to enhance corporate reputation.
- Reduced overhead costs with strategic budget management and cost-cutting initiatives.
- Developed talent acquisition strategies that attracted top-tier candidates while reducing recruitment expenses.
- Drove revenue growth through the development of innovative marketing campaigns and sales strategies.
- Implemented business development strategies, logo designs and website designs.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Provided transformational support to clients by planning and implementing security interventions.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Oversaw divisional marketing, advertising and new product development.
- Cultivated company-wide culture of innovation and collaboration.
- Initiated strategy to drive company growth and increase market share and profitability.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Represented organization at industry conferences and events.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
Commercial Manager
Dafabet
11.2019 - 06.2020
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Collaborated with product development teams to ensure quality standards were met consistently across all product lines.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
Regional Sales Manager
Betin
05.2019 - 10.2019
- Pioneered a customer-centric approach, increasing loyalty
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Training and Support Executive
Betin
03.2018 - 04.2019
- Elevated customer satisfaction scores by 25% via enhanced support protocols
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Implemented a mentorship program, reducing staff turnover by 20%
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Pioneered a training module adopted company-wide, impacting 500+ employees
- Boosted team productivity by 40% through tailored training programs
- Designed and delivered training that increased sales conversions by 15%
- Led workshops that enhanced team collaboration and efficiency
- Implemented a continuous learning culture, reducing staff turnover by 20%.
- Designed and delivered training that increased sales conversions.
Branch Manager
Puretack Ltd
10.2016 - 01.2018
- Negotiated high-value contracts, enhancing profitability by 30%
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Pioneered a training program that slashed employee turnover by half
- Maintained friendly and professional customer interactions.
- Boosted customer satisfaction by 25%.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Mastered product knowledge, enhancing sales
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Streamlined operations, cutting costs by 20%
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Achieved highest regional sales growth.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Business Development Manager
Track and Trace Ltd.
07.2014 - 09.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Diversified revenue streams by exploring and launching into new geographic markets.
- Secured high-value accounts through persistent and strategic outreach efforts.
Education
Bachelor's Degree - Purchasing & Supplies Management
University of Nairobi
Criminology
Kenya Institutes of Criminal Justice
Skills
Risk assessment
Accomplishments
- Achieved 80% brand growth within1year by introducing Stellar Products in the Africa market.
- Resolved product issue through consumer testing.
Timeline
Director and Managing Partner
Stellar Bets
10.2024 - Current
Operations Manager
Palms Bet
08.2022 - 09.2024
Chief Operation Officer
Inbet Kenya
06.2020 - 07.2022
Commercial Manager
Dafabet
11.2019 - 06.2020
Regional Sales Manager
Betin
05.2019 - 10.2019
Training and Support Executive
Betin
03.2018 - 04.2019
Branch Manager
Puretack Ltd
10.2016 - 01.2018
Business Development Manager
Track and Trace Ltd.
07.2014 - 09.2016
Criminology
Kenya Institutes of Criminal Justice
Bachelor's Degree - Purchasing & Supplies Management
University of Nairobi
Honors & Awards:
Purity Wahiu - Eventus International July 2024 INNOVATION QUEEN OF EAST AFRICA AWARD 2024, Purity Wahiu - Eventus International March 2024 BiG AFRICA SUMMIT AWARDS 2024- Celebrating Women in Gaming; THE INNOVATION QUEEN OF AFRICA., Purity Wahiu - Digitally Fit Awards August 2023 Icons Creating an Impact Online. GOLD WINNER - Change Maker 2023, Purity Wahiu - Eventus International August 2022 SBWA+: Remarkable Woman in Gaming Award 2022